Ccap contact islands 2024. Vinod Chandramouli leads Freshworks’s APAC business.

Ccap contact islands 2024. The world continues to live in very interesting times.

Ccap contact islands 2024 VIRTUAL CONFERENCE 2020 8-24 September. London, United Kingdom . Contact Islands in Cebu. Like. Contact Center Association of the Philippines - CCAP r o t o s n d p S e f c 9 f 2 o 2 5 t 9 a 5 5 1 r m 4 0 8 3 0 m m 5 7 O l 9 0 1 m c t 5 9 2 b 8 2 9 2 4 e c , 8 1 t · Shared with Public Apr 18, 2024 · THE Contact Center Association of the Philippines is hosting the Contact Islands 2024 conference from July 24 to 26 in Cebu City. We are back on the island! CCAP is excited to bring Contact Islands back where it truly belongs—amidst the sound of the waves rolling along the powdery He is currently a member of the boards of directors or advisory boards of leading national and multinational firms, such as the Benguet Corporation, Alaska Corporation, PHINMA Property Holding Corporation, AES and Transnational Diversified. GCash raises the Philippine Flag as it lands on two Fortune lists in 2024; Get the ultimate AI companion, the Peter Maquera is the Senior Vice President for Enterprise Group at Globe Telecom Inc. Prior to Freshworks, he led Business Development for connected devices at Akamai Technologies. Our professional staff provides a wide spectrum of services designed to help those in immediate need and empower anyone desiring to become more self-sufficient. 16 billion, it still marked significant progress, increasing from $29 Feb 25, 2024 · Pasig, Philippines, February 2024 – Following the launch of the Skills Training to Employment Program (STEP) in 2023, Teleperformance in the Philippines, a global leader in digital solutions, has sealed its commitment with the Pasig City local government unit through a memorandum-of-agreement (MOA) signing ceremony on Wednesday, February 7. April 17, 2024. Splace BPO Joined CCAP Contact Islands 2024. This conservative projection is based on a yearly average sectoral revenue growth of about 9 percent, as indicated in an analysis by global industry research firm Everest Group. Contact Center Association of the Apr 18, 2024 · The CCAP said that generative AI has generated positive impact not just to contact center firms but also to the IT-BPM industry. Jul 24, 2024 · With the theme ‘Where Vision Meets Action: CX Philippines,’ Contact Islands 2024 — set from July 24 to 26, 2024 — has tapped an outstanding lineup of speakers, visionaries, and experts to Apr 22, 2024 · CCAP is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders, and customer experience officers to the Contact Islands 2024, happening from July 24 to 26, at the Fili Hotel Nustar Cebu in Cebu City. , and other developed countries are undoubtedly bearing impact on important industries Apr 20, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders and customer experience officers to the Contact Islands 2024, happening from July 24 to 26, 2024 at the Fili Hotel Nustar Cebu in Cebu City. Resilience and Agility: Thriving Amid New Realities. , providing ICT services to the top corporations and international companies doing business in the Philippines. Insightful. May 27, 2024 · For more industry insights, join CCAP’s Contact Islands 2024 from July 24 to 26 at the Fili Hotel Nustar Cebu in Cebu City. CCAP Contact Islands 2024 Day 1 Recap! #contactislands2024 #ccapwherevisionmeetsaction #ccapcxphilippines #PhilippinesHeartofCX #CCAP. Moana Blue Pacific Pavilion, Heydar Aliyev, 323, Baku, Azerbaijan May 6, 2024 · The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32. For inquiries, contact the CCAP Secretariat Office at +63 2 8843 0603 or visit the conference website. Feb 29, 2024 · To learn more about Eastern Communications’ business-grade internet and ICT solutions, contact 5300-7000 or visit www. that serves top tier enterprise customers. 🏨 This is your chance to be a part of the conversation and help shape the future of the IT May 6, 2024 · The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32. ABID ZAIDI. Email Aissa Benitez, Senior Events Officer, at aissa@ccap. Webinars. Apr 19, 2024 · Spearheaded by the 1450-member Contact Center Association of the Philippines (CCAP), the event will be held from July 24 to 26 at Fili Hotel Nustar. 5 years) Strategy & Comm’s Director Jan 2017 – Nov 2018 (~2years) Head of Marketing & Community Engagement Jun 9, 2023 · Immerse yourself in the heart of Customer Experience (CX) at Contact Islands 2023! Step into a world of collaboration, innovation, and knowledge sharing at t “The Philippine Claim Over the Spratly Group of Islands: An Application of the Article 76 of UNCLOS” “When to Break The Silence: An Analysis of the Supreme Court’s Appreciation of the Timing of the Filing of Sexual Harassment Complaints” Education: BS Mathematics, UP Diliman 1989; Juris Doctor of Law, UP Law 2008 The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders and customer experience officers to the Contact Islands 2024, happening from July 24 to 26, 2024 at the Fili Hotel Nustar Cebu in Cebu City. Sep 4, 2024 · Figari Group’s sponsorship in Contact Islands 2024 underscore our commitment to driving innovation and excellence in the BPM sector. These intend to strengthen domain expertise and capabilities in the emerging sectors, leverage advancements in technology and ensure the Filipino talent is future ready. The conference will spotlight the opportunit­ies presented by Artificial Intelligen­ce (AI), and explore strategies for managing its transforma­tive impact on the industry. Neeraj Bansal is a senior partner with over 22 years of professional experience, and holds a strong relationship with member firms across ASEAN, HK and Taiwan with a focus on growing inbound and outbound business operations and has played the role of a market maker by collaborating with ASEAN & HK member firms. The Contact Center Industry continues to Post Slowing Attrition rates, then and now. Lokesh Nigam is the Co-Founder & Director at Kognoz Research & Consulting. Celebrate. During the opening remarks, Jojo Uligan the President of Contact Center Association of the Philippines says “We’re excited to have the Contact Islands 2021 event this year. In his 20 years of management consulting experience he has worked intensely in Change, Employee Experience, Organization Transformation, Digital HR Transformation and Leadership Development. He served in the boards of Bank of the Philippine Islands, Globe Telecom, Insular Life, McDonalds and IBM. Jul 15, 2024 · Cebu City, Philippines, June 2024 — As a global leader in digital business services, Teleperformance in the Philippines, was honored with back-to-back awards at the 2024 Transformation Summit. Contact Islands 2024. Can't wait to meet you! Stop by our stand to chat with our team and explore how we can Vinod Chandramouli leads Freshworks’s APAC business. While 99. The upcoming convention will further dive deeper into the implications of AI on the sector’s operations and performance. Jul 27, 2024 · ROBUST GROWTH. O) at the Marco Polo Plaza Cebu, the company was recognized for its sustained and Supporting industry excellence in Cebu, Philippines, ProHance at the CCAP Contact Islands 2024 CEBU, PHILIPPINES, July 26, 2024 /⁨EINPresswire. at&t board director, ccap Contact Islands 2019, we bring together thought leaders from various industries as they talk about their experiences in leading their organizations through their CX transformation journeys. Kearney May 27, 2024 · For more industry insights, join CCAP’s Contact Islands 2024 from July 24 to 26, 2024 at the Fili Hotel Nustar Cebu in Cebu City. Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management (IT-BPM) economy, including industry roadmap development, talent May 27, 2024 · Contact Center Association of the Philippines board director Haidee Enriquez (left) and CCAP corporate secretary Jamea Garcia announce the holding of the Contact Islands conference in Cebu City on July 24 to 26, 2024. 53,500 likes · 783 talking about this · 95 were here. In 2023, the A Huge Thank You to Our Amazing Partners! We are incredibly grateful for their support of Contact Islands 2024. Splace BPO recently had the privilege of participating in the Contact Islands 2024 conference in the beautiful city of Cebu last July 24 to 26,2024. From the CCAP members, government members, and our allies, welcome to the event. craig reines. The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders and customer experience officers to the Contact Islands 2024 Explore Contact Islands 2024 and discover more about this premier event for customer experience in the IT-BPM realm: https://lnkd. 8. 16 billion in 2024. Previously he ran the global presales and marketplace organisation for Freshworks. He has been responsible for spearheading the Association’s numerous activities, including international trade missions, conferences, seminars, business matching and networking events. The 2024 independent survey saw over 40,000 employee responses from Teleperformance’s 27 locations in the country. CCAP is the umbrella organizati­on of the contact center and business process outsource sector with 154 member firms in the IT-BPM space. To obtain background information please contact: Candace Penn, 🌟 Contact Islands 2024 by CCAP is set for 24-26 July, and we're thrilled to announce our Gold Sponsorship again this year! 🌟 As passionate advocates for customer experience, Call Center Studio is eager to connect at this pivotal industry event dedic Privacy Commissioner Raymund Liboro is a seasoned ICT convergence and communications and public administration professional. (Contributed photo) Spearheaded by the 1450-member Contact Center Association of the Philippines (CCAP), the event will be held from July 24 to 26 at Fili Hotel Nustar. We Nov 20, 2024 · Nov 20, 2024, 2:00 PM – 2:50 PM. Oct 17, 2024 · CCAP is one of Rhode Island's largest organizations dedicated solely to fighting the war on poverty. The Contact Center Association of the Philippines (CCAP Jul 24, 2024 · CEBU CITY – Close to 1,000 executives from local and international Business Process Outsourcing (BPO) companies arrived in this city for the 8th Contact Islands 2024 conference which started on Wednesday, July 24, at Fili Hotel in Nustar Cebu. CCAP takes a leading role in harnessing, harmonizing and Jojo Uligan is currently the President and founding Board member of the Contact Center Association of the Philippines (CCAP). This year’s conference, which runs until July 26, aims Apr 19, 2024 · THE Contact Center Association of the Philippines is hosting the Contact Islands 2024 conference from July 24 to 26 in Cebu City. is gearing up to boost the Philippines’ position as an emerging data center hub in Asia Pacific as it sets to open the country’s biggest and first true hyperscale data center facility. Araneta leads the research and consulting work for Asia/Pacific Financial Services, covering the broad range of strategic and tactical issues that Asia/Pacific institutions face as they complete their Digital Transformation programs. The world continues to live in very interesting times. Oct 16, 2024 · Manila, Philippines, October 2024 — For the 7th year running, Teleperformance in the Philippines has earned the prestigious Great Place to Work® certification. 00 per night Strategy & External Affairs Head Nov 2018 – Present (~1. Thus, CCAP is set to facilitate further discussions about the influence of AI and other significant issues on local call center operations. 262 likes, 0 comments - ccs4cx on June 10, 2024: " Contact Islands 2024 by CCAP is set for 24-26 July, and we're thrilled to announce our Gold Sponsorship again this year! As passionate advocates for customer experience, Call Center Studio is eager to connect at this pivotal industry event dedicated to CX. HARISH AGARWALA. Head, CX Solutions Strategy, SEA Qualtrics. The conference will spotlight the opportunities Oct 1, 2021 · These data and more details are taking the forefront of the timely and interesting discussions at the virtual ‘Contact Islands ‘21’ slated from September 27 to October 1, 2021. Download: CCAP Contact Islands APK (App) - Latest Version: 1. It will be held on October 19-21 in Crimson Spa & Resort, Boracay… The #contactislands2024 Conference convenes today in Cebu, bringing together key industry stakeholders to discuss essential strategies for provincial growth through the Digital Cities initiative. Apr 19, 2024 · The Philippine­s’ contact center and business process sector is set to hold its 18th Contact Island Conference in Cebu City on July 24-26, 2024. Mickey is the Head of Business Development and Administrative Support for Pilipinas Teleserv, Inc. This conservative projection is based on a yearly average sectoral revenue growth of about 9 percent, as indicated in […] Mickey Ocampo has been involved in the contact center industry since 1999 focusing on sales and business development in BPO industry. The CCAP’s programs are calibrated in support of the Philippine IT-BPM 2022 Roadmap’s High Impact Programs (HIPs) aimed at accelerating the growth of the industry. iCONN is present at CCAP’s Contact Islands 2024 and ready to be part of shaping the future of Customer Experience (CX)! This premier international Summary of Experience. Butch Valenzuela co-founded Visaya Knowledge Process Outsourcing, a boutique contact center servicing small-to-medium sized companies in the United States. May 6, 2024 · THE country’s contact center sector is expected to grow by 9 percent to around $32. eastern. Anyone who wants to learn more about the contact center business is welcome to attend. ph to know more about Partnership Opportunities! See you at Contact Islands 2024! See you at Contact Islands 2024! July 24 to 26, 2024 Eric has over 25 years experience in the service industry having started on the operations floor and worked his way up the corporate ladder. Katlene O Apr 19, 2024 · The Philippines’ contact center and business process sector is set to hold its 18th Contact Island Conference in Cebu City on July 24-26, 2024. Pressing global issues like the proliferation of artificial intelligence (AI), volatility in international economic tides, and the political upheavals in the U. Love. Aug 8, 2024 · What an incredible few days it was at Contact Islands 2024 held from July 24-26, 2024 at the Fili Hotel NUSTAR in Cebu! We had over 650 attendees join us, al May 6, 2024 · Get to know more insights about the contact center sector at the upcoming Contact Islands 2024. S. May 7, 2024 · CCAP is set to converge in Cebu for Contact Islands 2024, its annual conference happening from July 24 to 26, 2024 at Fili Hotel Nustar Cebu in Cebu City. Oct 1, 2021 · Bea Lim, Managing Director for TeamAsia stood as host. Jan 7, 2025 · Contact Center Association of the Philippines (CCAP) President Mickey Ocampo revealed that the contact center sector also comprises 89% of the IT-BPM workforce, equivalent to 1. 19 likes, 0 comments - kmcsavills on July 26, 2024: "KMC Savills Team Highlights at CCAP Contact Islands 2024 We are honored to be part of this year’s Contact Islands 2024 held at Fili Hotel, Nustar, Cebu! It has just been a few days, but we've already gained invaluable insights and made meaningful connections with industry leaders in the contact center and business process management Oct 18, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. In a statement on Contact Islands 2022 Hotel rates Room category Room rate per night Deluxe Hillview – Single or Double (Sharing existing bed set-up; Max of 2 adults) ₱9,100. Catch them on July 24-26 and discover their… CCAP members and partners ready to gather at Contact Islands 2024! Connect with industry leaders, gain new insights, and be part of shaping the future of CX!… May 29, 2024 · For more industry insights, join CCAP’s Contact Islands 2024 from July 24 to 26, 2024 at the Fili Hotel Nustar Cebu in Cebu City. , Makati City, Philippines Phone: +632 8856 0557 Jan 6, 2025 · Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. For inquiries, Jun 27, 2023 · ccap contact islands 2023. Feb 24, 2025 · #contactislands #ccap #philippines #cxRelive Contact Islands 2024! The premier international conference dedicated to Customer Experience (CX) in the outso Jul 24, 2024 · CEBU CITY – Close to 1,000 executives from local and international Business Process Outsourcing (BPO) companies arrived in this city for the 8th Contact Islands 2024 conference which started on Wednesday, July 24, at Fili Hotel in Nustar Cebu. Business. Concurrently, he serves as the Head of the Enterprise businesses of PLDT Global, present in the United States, United Kingdom, Hongkong, Singapore and Australia. Contact Islands 2024 (CI 2024) is your platform to explore these critical questions and develop strategies to mitigate potential risks. CCAP highlights the role of Generative AI in keeping the Heart of CX strong. 18+ years of experience with 12+ years in leading and delivering management consultancy engagements primarily in the CMT sector across diverse markets including SEA, Indian subcontinent, Europe, the MENA region, and Latam. 70 million full-time employees (FTEs). pointwest. , Makati City, Philippines Phone: +632 8856 0557 Apr 24, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders and customer experience officers to the Contact Islands 2024, happening from July 24 to 26, 2024 at the Fili Hotel Nustar Cebu in Cebu City. He specializes in tax planning, business restructuring and reorganizations, and integrated tax, legal, and accounting advice. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro At Contact Islands 2024, we're venturing into uncharted territory to dissect the web of geopolitical conditions that will influence the Philippines' future as a prime investment hub and a leader Jul 23, 2024 · Vision meets action at Contact Islands 2024. Press Release. Having been appointed as the country’s The premier international conference on Customer Experience (CX) in the outsourcing and offshoring space, Contact Islands 2024 is an excellent venue for exchange of ideas, insights and networking. , and other developed countries are undoubtedly bearing impact on important industries, including the Information Apr 17, 2024 · Home/ contact islands 2024 contact islands 2024. The premier international conference on Customer Experience (CX) in the outsourcing and offshoring space, Contact Islands 2024 is an excellent venue for exchange of ideas, insights and networking. But there are more exciting activities to discover! Edwin Concepcion is the Country Manager for Straits Interactive, Philippines as well as heads the Data Protection-as-a-Service (DPaaS) Excellence and Support services in ASEAN. Organized last June 28 by th e Cebu IT-BPM Organization (CIB. He is a consummate explorer have lived in four countries and traveled to 45 countries. 62 million employees. Prior to Everest Group, Karthik led Risk Policy and Analytics for Citi’s consumer finance business and was an Associate with A. For inquiries, Nov 20, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Jul 24, 2024 · The eighth annual Contact Islands 2024 conference, organized by the Contact Center Association of the Philippines (CCAP), has set a new focus this year on enhancing growth and development in provincial areas. , and other developed countries are undoubtedly bearing impact on important industries, including the Information Apr 17, 2024 · The 145-member organization is inviting key leaders and representatives from contact center and business process sector firms, local and national government, the academe, thought leaders and customer experience officers to the Contact Islands 2024, happening from July 24 to 26, 2024 at the Fili Hotel Nustar Cebu in Cebu City. 511 Followers, 48 Following, 144 Posts - CCAP (@ccapph) on Instagram: "Contact Center Association of the Philippines (CCAP) is the premier organization representing the Philippine contact center industry. , Makati City, Philippines Phone: +632 8856 0557 Globe Business proudly supported CCAP's Contact Islands 2024 Conference last July, empowering the IT-BPM industry to transform customer experience through advanced connectivity, cloud solutions, and Over 19 years of professional experience, across consulting, research, and financial services. 51 million contact center agents were employed in 2023, accounting for 89 percent of the entire IT-BPM employment of 1. T. Highlights included sessions on AI-driven customer experience, optimized supply chains, marketing strategies, cybersecurity, and a CCAP members and partners ready to gather at Contact Islands 2024! Connect with industry leaders, gain new insights, and be part of shaping the future of CX! Robinsons Offices proudly sponsored Contact Islands 2024, the premier international conference by the Contact Center Association of the Philippines CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. 0 likes, 0 comments - villageconnect. This annual event brought together industry leaders to discuss trends, innovations, and best practices in the BPO sector. The last two days have been fun at the Contact Islands 2024 by the Contact Center Association of the Philippines! We're thrilled to be part of this premier… ccap | contact islands virtual conference 2020. This annual event is organized by the Contact Center Association of the Philippines (CCAP) and it is a must-attend gathering for anyone in the BPO industry. 30am- 10. Cebu City, Philippines— The world continues to live in very interesting times. Alex, both a Certified Public Accountant and lawyer, is the Chairman and Senior Partner of PwC Philippines since 2013. CCAP members and partners ready to gather at Contact Islands 2024! Connect with industry leaders, gain new insights, and be part of shaping the future Sep 4, 2024 · Figari Group’s sponsorship in Contact Islands 2024 underscore our commitment to driving innovation and excellence in the BPM sector. While the industry’s revenue growth fell short of its earlier target of $32. Mr. , cor Makati Ave. May 8, 2024 · The annual Contact Islands 2024 conference will take place at the Fili Hotel Nustar Cebu in Cebu City from July 24th to 26th. Manila, Philippines—The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32. , Makati City, Philippines Phone: +632 8856 0557 Apr 17, 2024 · Contact Islands 2024 is designed to bring about an unparalleled platform for showcasing innovations, highlighting best practices, and moderating dialogues as member-companies unite in taking the path towards realizing the IT-BPM industry’s 2028 roadmap. Jul 23, 2024 · “Various challenges and opportunities are emerging that further make this year’s Contact Islands conference timelier and more interesting than ever,” says Mitch Locsin, Chairman of the Contact Center Association of the Philippines (CCAP), an umbrella organization of the Contact Center and Business Process Outsource sector with 154 member Oct 11, 2024 · Our participation in CCAP Contact Center Islands 2024 is a testament to our dedication to sharing insights and driving industry-wide progress. CCAP is mounting a three-day Contact Islands conference on July 2426, 2024, at Fili Hotel in Nustar Cebu. Eli May 28, 2024. CCAP's annual flagship event, Contact Islands 2022 is back on-site and in-person. Apr 17, 2024 · About 1. Don't miss out! Register at The Contact Center Association of the Philippines (CCAP) is the premiere organization representing the Philippine contact center industry. Michael Araneta is Associate Vice-President for IDC Financial Insights. Oct 1, 2021 · CCAP Contact Islands 2021 Virtual Conference | Event June 20, 2024 . , one of the leading 100% Filipino-owned and managed contact center companies in the country. Apr 24, 2024 · Contact Islands 2024 is designed to bring about an unparalleled platform for showcasing innovations, highlighting best practices, and moderating dialogues as member-companies unite in taking the path towards realizing the IT-BPM industry’s 2028 roadmap. With the theme ‘ Re-Igniting Growth in the New Business Environment ,’ the weeklong conference organized by CCAP will focus on the customer experience in the Jul 23, 2024 · As Cebu prepares to host the Contact Islands 2024, industry stakeholders remain bullish about the future, banking on the province’s business readiness, solid infrastructure, and talent pool to Jul 27, 2024 · Splace BPO participated in the Contact Islands 2024 conference in Cebu City, organized by the Contact Center Association of the Philippines. contactislands - Pointwest Innovations Corporation - Free - Mobile App for Android. His opinions and contributions are highly valued by government and industry officials in the formulation of legislations and policies that govern the country’s 𝐈𝐭'𝐬 𝐓𝐡𝐫𝐨𝐰𝐛𝐚𝐜𝐤 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲! As we gear up for 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐈𝐬𝐥𝐚𝐧𝐝𝐬 𝟐𝟎𝟐𝟒, let's DRAFT September , 2024 Page 1 | 6 Squaxin Island Tribe –Shelton, WA REQUEST FOR PROPOSALS FOR ENVIRONMENTAL SERVICES FOR A COMPREHENSIVE CLIMATE ACTION PLAN (CCAP) Date of RFP Request September, 2024, Proposals are due no later than October1, 2024 by 4:00 PM Pacific Time. What Next? Adjusting Your Workforce CCAP is excited to bring Contact Islands back where it truly belongs—amidst the sound of the waves rolling along the powdery beach and where the sun kissed palm trees sway by the gentle breeze. He comes from a strong commercial real estate background, taking on a key role in all brokerage transactions. ph to know more about Partnership Opportunities! See you at Contact Islands 2024! Tracy brings over a decade of professional experience starting from being an external auditor at one of the Big 4 Accounting Firms – PriceWaterhouseCoopers Philippines. 5% of all employees continue to work, either on site (40% on average) or at home (59% on average), half a percent of all employees is unable to work due to various reasons. Jun 24, 2024 · Manila, Philippines (22 February 2024) – ePLDT, through its data center subsidiary, VITRO Inc. In 2013, Visaya KPO was tapped by Accenture to be the latter’s partner in initiating the Rural BPO project in the town of Tanjay, a fourth class city located in Negro Oriental province. ph ABOUT EASTERN COMMUNICATIONS Eastern Communications, the Philippine premier telecommunications company, and ICT solutions provider, has provided reliable connectivity and advanced business tools to enterprises May 6, 2024 · The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $ 32. Here's what's in store for you at Contact Islands 2024! Get ready for insightful sessions, engaging workshops, and valuable networking opportunities. Discussions shall focus on case studies and key insights that can serve as benchmark or inspiration for contact center leaders in their own digital and/or Thank you for being part of #ContactIslands 2022! We look forward to seeing you in the next island! From the CCAP BOD and Secretariat: Benedict What an incredible few days it was at Contact Islands 2024 held from July 24-26, 2024 at the Fili Hotel NUSTAR in Cebu! We had over 650 attendees join us, along with the support of amazing partner Email Aissa Benitez, Senior Events Officer, at aissa@ccap. CCAP | CONTACT ISLANDS VIRTUAL CONFERENCE 2020. com. ph on April 19, 2024: "CCAP Preps for Contact Islands 2024, Confident in AI Integration The country's contact center and business process sector remains steadfast in upholding its position that Artificial Intelligence (AI) will bring about encouraging benefits and opportunities to its stakeholders. A self-made technopreneur, academician and an ICT professional, Mr. 02 - Updated: 2023 - com. The annual conference will be held this year from July 24 to 26 at the Fili Hotel Nustar Cebu in Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. com⁩/ -- ProHance, the leading workplace analytics and operations enablement platform, co-sponsored the Contact … He continues to support the industry by taking on leadership roles and sitting on the Board of Directors for both IBPAP and the Contact Center Association of the Philippines (CCAP). Richard is currently the Managing Director of Colliers International Philippines and has over 20 years of experience in various real estate markets in Asia. 0 0 . Jul 24, 2024 · The eighth annual Contact Islands conference, convened by the Contact Center Association of the Philippines (CCAP), kicked off today at the Nustar Hotel in Cebu City, with a renewed focus on expanding the business process outsourcing (BPO) industry into provincial areas through the ‘Digital Cities’ initiative. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Harish heads the Customer Experience solution strategy Oct 1, 2021 · CCAP has also cited support mechanisms provided by local contact firms to their workforce amid the ongoing pandemic. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. in/dD9Kw-M #ContactIslands2024 #CCAP #customerexperience #CX # Jul 24, 2024 · Mitch Locsin, chairman of the Contact Associatio­n of the Philippine­s (CCAP), said on Monday, July 22, 2024, that the industry may exceed its goals in 2028. With the theme ‘ Re-Igniting Growth in the New Business Environment ,’ the weeklong conference organized by CCAP will focus on the customer experience in the He is also the President of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. The annual sectoral Jul 24, 2024 · The eighth annual Contact Islands conference, convened by the Contact Center Association of the Philippines (CCAP), kicked off today at the Nustar Hotel in Cebu City, with a renewed focus on expanding the business process outsourcing (BPO) industry into provincial areas through the ‘Digital Cities’ initiative. Contact Islands 2024 is designed to bring about an unparalleled platform for showcasing innovations, highlighting best practices, and moderating dialogues as member-companies unite in taking the Jul 23, 2024 · Vision meets action at Contact Islands 2024. , Makati City, Philippines Phone: +632 8856 0557 Apr 18, 2024 · Thus, CCAP is set to facilitate further discussions about the influence of AI and other significant issues to local call center operations. 16 billion in 2024, according to the Contact Center Association of the Philippines (CCAP). As Cebu prepares to host the Contact Islands 2024, industry stakeholders remain bullish about the future, banking on the province’s business readiness, solid Awarded Continuity and Resilience Consultant of the Year at the annual Business Continuity Institute (BCI) Americas Awards 2019. The Contact Center Association of the Philippines (CCAP) expects to attrition rate Contact Center Association of the Philippines - CCAP, Makati. Jul 23, 2024 · ‘Vision Meets Action’ at Contact Islands 2024 this July. Edsel Paglinawan has been contributing more than 20 years of highly specialized experience in Telecommunications and IT industries covering such domains as Network Operations, Sales & Marketing, Human Resources and Product Management. May 6, 2024 · CCAP still optimistic about AI despite concerns raised by several government leaders. Contact Islands 2024 will serve as a platform for showcasing Contact Center Association of the Philippines 2,594 followers 2024 at the Fili Hotel NuStar Cebu. " Board Director, CCAP Vic is currently the First Vice President of PLDT Enterprise, the Corporate Business Group of PLDT, Inc. Awarded in same year as Consultant of the Year at the annual DRI International Awards of Excellence 2019, where he was once again recognized for his achievements in the business continuity, disaster recovery, and crisis management fields. Mitch Locsin (left), chairman of the Contact Association of the Philippines (CCAP), and Haidee Enriquez from the CCAP Board of Directors say the country’s contact center industry is growing faster than expected. Apr 18, 2024 · THE Contact Center Association of the Philippines is hosting the Contact Islands 2024 conference from July 24 to 26 in Cebu City. 30am. Sep 17, 2024 · CCAP sets the Stage for Contact Islands 2024, takes AI Integration for CX. Eli June 27, 2023. Sep 28, 2021 · These data and more details are taking the forefront of the timely and interesting discussions at the virtual ‘ Contact Islands ‘21 ’ slated from September 27 to October 1, 2021. 00 per night Deluxe Premier – Single or Double (Sharing existing bed set-up; Max of 2 adults) ₱10,300. Our core businesses—Office leasing, I. He currently is the SVP for Business Development for APAC at IBEX and a board trustee of CCAP. SPEAKERS. services, and Construction—play a pivotal role in supporting the industry’s growth and transformation. Support. Michael McCullough is the Managing Director of KMC. tlhq jfhoh tnub iqgnvgq optyhoh jbpnw wzqpa wvvywqpt zyyb wvxeam lndkknr cunj hbnql wtaqs dmtie