Windows hello fingerprint not working. Below message appears when using Finger to login.

Windows hello fingerprint not working exe (5. Windows Version: 1909 (Build 18363. > Click Remove to delete the existing fingerprint(s), if any. It doesn't have an option to 'remove' or 'add another' fingerprint. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. Sep 28, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. Windows 11 v. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Press the Win + X keys and choose Device Manager. I can't change my windows pincode either, which is quite annoying because it's a long one. Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. Nov 30, 2021 · Users report issues with fingerprint authentication on Windows 11, such as greyed out or unavailable options, exclamation marks, or missing drivers. I have this problem going on for few days now. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some common. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Update: solution found! check comments Hey all, when I open my laptop or access apps/features that require authentication, I used to be able to use the fingerprint sensor on my ASUS laptop via Windows Hello to do so, but it no longer works. Send to Email Copy Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC I would say that about half the times it stops working, the lock screen also flashes. " May 29, 2021 · Hi there, i try all the methods but the sign-in-options still shows me that "We couldn't find a fingerprint scanner compaitable with windows hello fingerprint' i already checked for all drivers for update and alos checked for the windows update but my dell vostro 3400 pc showing me that you're up to date my laptop have the fingerprint scanner bit i'm unable to use that because of the problem Oct 7, 2024 · If there is no work or school account blocking the fingerprint reader and infrared webcam, the best option is to go to the support page for your system on the Dell website, then from there, donwlaod and re-install the Fingerprint reader and Infrared Webcam drivers and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may be available and not Aug 4, 2020 · Windows Hello Fingerprint not working. A screenshot from device manager: OEM Driver Package link: - Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. Copy and paste the . Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". 4. It says " We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Either it needs a vendor-specific driver, or there is a hardware or firmware issue. Have you tried removing and re-adding your fingerprint in Windows Hello settings? If not, please follow these steps: > Open Settings (Win + I) or click on the Start menu and select the gear icon. msc. It used to work fine with Windows Hello, but recently it stopped working. The pin works but not facial or fingerprint recognition. Go to Settings > Accounts > Your info Mar 30, 2023 · There are several causes that make Windows Hello stop working on Windows 10. May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. Jan 26, 2025 · Fingerprint recognition does not work correctly only on first boot in Windows 11 23H2. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. I bought my laptop hp elitebook 845 which has a fingerprint sensor. To check if Windows Hello works, you need to select that option. Please try again later. If the fingerprint sign-in option was not available, run Windows Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. I have looked into people having similar problems but I couldn't fix it. Under Manage how you sign in to your device, look for the Windows Hello Fingerprint section. I have some different generation of Lenovo X1 Carbon which all of them had fingerprint sensor. Feb 27, 2025 · Let us reset the Windows Hello biometrics: 1. 0. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. However, by following the comprehensive troubleshooting steps outlined in this guide, users can effectively diagnose and address these issues. Below message appears when using Finger to login. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Oct 26, 2024 · Ensure that Windows Hello Fingerprint and Windows Hello Face are enabled. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Scroll down c. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. “Something went wrong” is an May 6, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. Yes I installed all the drivers given at the HP website. I am a bot, and this action was performed automatically. If they are missing, the update may have affected compatibility. Oct 9, 2023 · still the same, Windows Hello not working after waking up. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. Additional info: for Windows Hello, I only use the fingerprint reader. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. ” I have installed the driver package from Framework and I have had Jan 2, 2025 · Hi, I'm using the Lenovo Yoga 7 14ITL5. " Current situation: 1. I've tried disabling and uninstalling the fingerprint driver but that didn't work. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Nov 11, 2021 · Method 2 : Install Windows Update. I followed your directions and "Go back" is not an option under Recovery options. 0 MB) Description: This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. I have an HP Envy and my fingerprint reader is not working. To turn the fingerprint reader back on, Run RegEdit Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. Jul 19, 2024 · Learn six ways to troubleshoot the Windows Hello fingerprint option that is unavailable or not working on your PC. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Open Settings. Click Run the Troubleshooter e. For users who rely on Windows Hello for fingerprint authentication, it is worth checking if the feature is set up properly. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. See possible solutions, workarounds, and links to download drivers from Dell and HP. 22631 and the fingerprint sign in no longer works. There's an old version of the Windows Hello Face Software Device (HelloFace. Method 3 : Remove PIN and add it again. I now have to type my passcode every time. after doing "Set up" ->"Get Started" . Jan 21, 2025 · We have Windows Hello enabled. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Reinstall the biometrics driver. kindly explain to - 9270826 Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. SO frustrated! Please help! Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. May 6, 2020 · I am glad to work with you and help you find a resolution for this issue. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. don't know if I should add this, but it's running Windows 11 Home Version 22H2. All was working swell until yesterday. I have tried all of the obvious things, like shut down and restart. The fingerprint sensor is working correctly and the fingerprint symbol appears on the sign-in screen. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". 3. I checked the device manager, and it shows as an Unknown Device. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. Under additional settings, sign in with an external Jun 23, 2020 · Windows Hello - fingerprint is not working I have Lenovo Ideapad S540 running Windows 10. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Back to Table of Contents . I use Windows Hello for signing in to Windows using the fingerprint sensor. Mar 3, 2025 · Hello, I have a MSI Modern 14 H D13MG laptop with Windows 11 and my fingerprint (Windows Hello) does not work. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. I have a problem with windows hello on my laptop. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Fix 5: Register a New Fingerprint Dec 15, 2024 · Then I upgraded to Windows 11 version 10. Recently all of them upgraded to latest Windows version, when me and my user want to setup Windows Hello Fingerprint. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. 9. I even checked the sensor is working by Device Manager > Biometrics Devices > Sensor. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. 537. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. Follow the on-screen instructions to set up the fingerprint reader. Open Start > Settings > Update & security > Troubleshoot b. I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. Restart your PC. Jan 4, 2025 · Choose Windows Hello Fingerprint from the list, and then hit “Remove” to delete all your fingerprints. Please help to solve the issue Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Jan 5, 2025 · On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by default). Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Jun 13, 2020 · When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Seems like they are locked out in this case. Get the Welcome to Windows Hello window and click on Get Started. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. 6. Nov 2, 2024 · May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. The fingerprint sensor scans fingerprints for use with biometric security applications. It worked quite Yes, if your device doesn't have an integrated fingerprint reader, use an external fingerprint reader. From removing and re-registering your fingerprint to updating Windows and running troubleshooters, follow these steps to get your fingerprint scanner working again. I have looked in sign-in options and under, manage how you sign in to your device. Other users and moderators suggest possible solutions, such as updating or changing the fingerprint driver, but none of them work. Enable Biometrics via Local Group Policy Editor: Another reason Windows Hello fingerprint login may not work is if the feature is disabled from the local group policy. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Apr 8, 2023 · A user reports that their fingerprint login stopped working and Windows Hello says 'Something went wrong'. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Jul 22, 2023 · Ok. Oct 7, 2019 · I'm heaving trouble using the fingerprint scanner on my Laptop. Do not close the service window, and open Explorer, navigate to C:\Windows\System32\WinBioDatabase . Driver has been reinstalled. After restarting your computer Jan 23, 2025 · Hello, After the recent update of my windows 11 23H2 with KB5050021 fingerprint logon with windows hello always requests my pin (on the first logon also my username) No errors are reported. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Check for updates on Oct 30, 2022 · I recently bought A fingerprint key for my desktop PC as I don't like logging into my computer with my PC, but for some reason, it won't work at all and is not detected by windows hello. Then delete the folder named NGC. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Aug 17, 2019 · Right-click on Windows key and select Device Manager. Before you begin. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Dec 2, 2024 · Windows Hello Fingerprint, We couldn't find a fingerprint scanner compatible with Windows Hello FingerprintHP Elitebook 830 g7 Notebook PCwindows 11pro 64 bit Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Just recently, my fingerprint which was working fine before stopped working after an update. Check for updates: The first thing to do is to ensure that your device is up-to-date. Oct 21, 2024 · Hello! Do you have a question about Windows Server or Windows Client for IT Pros? Fingerprint not working After updating Windows my Fingerprint is no longer Oct 12, 2020 · 5. Then open Explorer and navigate to the following path. 2. The computer recognizes it, but I can't set it up, it was working before. Go to C:\Windows\System32\WinBioDatabase. Re-registering my fingerprint is also not functional. . It also resets your device settings to the default Windows settings. Feb 3, 2023 · Hello, One of the user has changed the password. I have updated the drivers, and bios and i have tried all possible solutions that i can. Option 5: Run the Windows Troubleshooter a. Welcome to the Microsoft community. None of the from Microsoft given support is helping. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Select Remove driver software and wait for the removal to be finished. any solutions? I already installed the latest drivers from the Lenovo website. Please let us work together to find a solution for this issue Please let us try the troubleshooting steps provided on this link bellow. Because I didn't knew which one was the driver for biometric scanner. After your computer restarts, check if Windows Hello is working. Everything about it used to work perfectly until a few days ago. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Locate Fingerprint or Facial Recognition options and click Remove under them. Restart afterward and observe for changes. The it works again for a while Feb 18, 2025 · Restart your computer afterward. Fingerprint and Windows Hello worked fine out of the box. Click on Accounts. Well that's not the case. Oct 6, 2019 · Windows Hello Fingerprint not working I have a Dell Inspiron 13 5000 which I bought a year ago. 1. Here the info about my pc: MODEL: HP 15-dw0014nl. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". My fingerprint reader Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. I recently notice my fingerprint was not working for me to sign in, so the past hour I've been searching and trying to get it back (with the suggestions found on both the Windows and Lenovo websites) with nothing working. Feb 24, 2025 · 2. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Click Accounts and select Sign-In options. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. Reconfigure Windows Hello. Check for updates, troubleshoot hardware, reset biometrics, update drivers, and more. Ensure that it is set up correctly Nov 17, 2023 · Hi, I am Dave, I will help you with this. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. It says there is no compatible fingerprint sensor to work with Windows Hello. The fingerprint scanner glows green, but when I swipe my finger I get this Dec 20, 2024 · I am setting up a new elitebook. BAK files . Mar 11, 2018 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted , Windows Hello may fail to perform. I decided to post this fix here as a Tip in case anyone else runs into this issue. Select Windows Biometric Service, right-click and select stop. but when i try to set up my fingerprint, it states that "we couldn't find a fingerprint scanner compactible with window hello Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. 305 installed on 4/16. 5) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Apr 15, 2021 · Not sure what happened but yesterday, all of the sudden after a restart, I was not able to use my fingerprint to login to Windows or use it for any other app. But, if high-efficiency mode is selected on the laptop with Windows 11 then it all works as it should be. Sep 2, 2021 · 10. Once signed in, go to Settings > Update & Security > Windows Update Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. What do you see? You see "Update your Driver". “WIN + x” to select Device Manager. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. After accessing windows with password I am still not able to configure the pin in the windows hello settings. Does the device show under device manager? If not then check further under View>Show hidden devices & under Other. 10. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. I have looked into other people's similar problems, non of those Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. Any solutions? I've already tried using System File Checker, there were no issues found. Info: The fingerprint reader has the latest drivers installed and is visible under the Device Manager's "Biometric Devices" section When I open 'Sign in Options' it says "This option is currently unavailable" underneath not only the Windows Hello Fingerprint, but Face and PIN as well. I already checked the device manager and it tells me the device is working properly. Note If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. Learn how to fix common sign in issues with facial or fingerprint recognition, or a PIN. When I put the computer to sleep I must sign in with my microsoft account and password, the create a PIN window shows, I do not remember creating any PIN, neither does any that I Oct 6, 2024 · Select Windows biometric services from the left column. What if none of the troubleshooting steps work? Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. Go to Sign-in options. IT is not responding properly. When I go to Settings want to choose Windows Hello Fingerprint, it stated that 'The option is currently available- Click to learn more. look for NGC folder then right click on it and select properties . Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. And i have issues related to fingerprint and face lock; they both are not working. After this, check to see if you can set up Windows Hello Feb 1, 2022 · Hi Martin. This laptop comes with a fingerprint sensor. " Jan 6, 2025 · Under Windows Hello Fingerprint, click Set up. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Fix and Aug 16, 2022 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. Fingerprint was removed and redone several times. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. I touch the sensor. Under Windows Hello Fingerprint, click Delete. Aug 14, 2023 · Learn nine ways to troubleshoot Windows Hello fingerprint recognition issues on your PC. Feb 4, 2025 · I have a Samsung Galaxy Book 3 360 and all of sudden my windows hello option says it's not currently unavailable. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. After restarting the computer, complete the addition again. However, if you’re experiencing issues with the fingerprint recognition feature, don’t worry – there are various ways to fix it. Method 3. Navigate to below path and delete NGC folder . Here in this post, we have working solutions apply to fix Windows Hello not working on Windows 10. a. Upon restart, windows had installed the proper driver and facial recognition was working once again. I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903. The camera actually works properly. Aug 23, 2020 · I have a problem regarding Windows hello fingerprint. Jan 4, 2025 · Step 6: Check Windows Hello Settings. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. " Windows Hello Fingerprint not working Hello, I just updated (fresh install) ghost spectre from windows 10 compact U12 to U17 but both face and fingerprint doesn't work (HP ProBook 430 G5) Share Add a Comment Dec 30, 2024 · Solved: hello I own a HP ProBook 440 G7 laptop . But still has the same issue. I tried uninstalling and reinstalling the drivers. Here are some troubleshooting options: 1. Find out how to improve facial recognition, clean and register fingerprints, reset PIN, and more. My laptop is a ASUS TUF Gaming F15 FX507VI. Nov 27, 2024 · If the balanced or the power-save option is selected then the fingerprint sensor starts working later in the boot/log in process. Fingerprint sensor is not responsive Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Mar 1, 2024 · Encountering issues where Windows Hello fingerprint recognition is not working in Windows 11 can be frustrating and may prevent users from accessing their devices efficiently. Also web-sign-in does not work, since the pop-up windows did not appear. The only way to make it working is configuring a new finger. " Feb 12, 2025 · 2. Windows Hello Fingerprint not working XPS Help So I have used my XPS 15 7590 for over a year with the Fingerprint as my primary unlocking method. SHOP SUPPORT. Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. It asks me to touch the fingerprint sensor. My device is was working fine. No worries, I'll do my best to help you. Sep 18, 2019 · Windows 10 (64-bit) Release date: Jul 22, 2019. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Oct 31, 2024 · It looks like windows hello PIN got corrupted . It shows only password option for sign-in. I cannot set fingerprint on my laptop. BIOS settings are correct. Type Windows Hello in the Search bar. Device Status: Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Perform a Windows Reset: If the Windows Hello fingerprint is not working on Windows 10, the reset for Windows might be a final solution to tackle the issue. Spread the loveWindows Hello is a biometric authentication feature that allows you to log into your Windows devices using your face, fingerprint, or iris. still the same outcome Jan 12, 2025 · Harassment is any behavior intended to disturb or upset a person or group of people. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Once that’s checked and it’s still not working, try relink your Microsoft account and see if it works. If you are reading this. It says "You have reached the 10 fingerprint maximum for Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. DAT files in this folder to . Whenever I try to use it, the system shows me "Something went wrong on our end. Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. inf) still installed. Aug 16, 2024 · Hello, John Hendricks1. Jul 18, 2024 · After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Set up Dynamic lock Jun 26, 2022 · I shut down the PC and the next time I try to log in, the pin needs to be reconfigured, problem being that the provided "reconfigure" button never works. Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. Threats include any threat of violence, or harm to another. Select the feature, then click Uninstall and follow the prompts to complete the removal. Open Windows Explorer. 19041. Here are some of the few troubleshooting steps that might help as well: 1. As you can see in the picture below, it shows all Windows Hello features unavailable. For more info on how to do this, go to Configure Windows Hello. When I click on them, in red writing, it says, "Something went wrong. Windows reset repairs damages to all the system files so that Windows Hello can typically work again. 5. Make sure you configure Windows Hello on your device. any solutions? I already installed the latest drivers from the Dell website. I understand that there was an issue encountered using Windows Hello Fingerprint. In the previous version. Only sign in option now is via PIN. It now says Windows Hello options are not available. Uninstall Recent Windows Update. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). May 17, 2020 · Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. He is able to login using Password and PIN. Device Manger is giving me: Currently, this hardware device is not connected to the computer. I have tried reinstalling the drivers, and had been keeping every bit of my software updated to the latest builds since the first day. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. Option 1. so, I went to settings and removed my fingerprint and tried to add it again. Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. Rename the . I am not sure, Windows 10 never had an issue, Windows 11 does. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. You should then be able to use fingerprint login. still the same outcome Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. > Scroll down to Windows Hello Fingerprint. Try to restart your system and get ahead with the very next solution. Type services. Press the Win + R keys together to open a Run dialog box. But still, it's not working. PC Data Center Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Jan 4, 2025 · At this point, you can re-enroll your Windows Hello. Thank you for your feedback. Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. But not with FingerPrint. Here's what I’ve done so far: Checked Device Manager, but there’s no Biometric Devices listed. Click Hardware and Devices d. Jun 14, 2018 · When I go to Setting up my Fingerprint to the windows hello. > Go to Accounts > Sign-in options. Any solutions? I have a pic below to show you that it is unavailable. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Mar 3, 2022 · Hello! I had tried to log in to Windows via my fingerprint scanner (Surface Laptop Go, scanner on power button), but it wouldn't work. This does point to a larger issue with not just the fingerprint scanner, but with Windows Hello in general, which explains why I had to remove and re-setup the PIN in order to get the Fingerprint login to work. Jan 30, 2025 · Hi Neil, Thanks for your reply. Restart your computer for the changes to take effect then check if Windows Hello is now working. I then found out later that the option was unavailable, even though it was working just yesterday. Nov 3, 2023 · Remove fingerprint scanner. Make sure it's compatible with Windows Hello. I have found that upgrading to Windows 11 changed a registry key that disabled the fingerprint reader. Try again later. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. This is odd since I can actually use my PIN to log in. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. First select the 'System restore' method and see if you can reset your Windows Hello PIN. I understand you are using personal account, but I want to make absolutely clear that no work or school account is showing up on the Access Work or School account page. If everything is working without issue, then this probably is not the subreddit for you, so you should also post on a discussion focused subreddit like r/Windows. Jan 11, 2025 · Hello, I’m having trouble with the built-in fingerprint reader on my laptop (ThinkPad T16 Gen 1). They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. It will freeze Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Dec 11, 2019 · Learn 13 workarounds to solve the problem of Windows Hello fingerprint sign-in not working in Windows 10. Further investigation in Windows sign-in options says that Hello Face is also not available for use to sign-in. Right-click on it, and then select “ Start” from the list that appears. Select Windows biometric services from the left column, right-click it, and select "Stop" from the list that appears . Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. DAT. If the problem persists, consider uninstalling the recent update: Go to Settings > Windows Update > Update history > Uninstall updates. 22H2 installed on 4/15 & Goodix Biometric driver 3. Get a Windows Hello Setup window and it is blank and nothing happens. I go to Setting Set up another finger and click on Add a finger. When I Aug 2, 2021 · My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Note that group policy settings only apply to Windows Pro, Education, and Enterprise editions. If you are having trouble logging in to safe mode, try other options in the recovery screen. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. I bought it brand new from Best Buy March 24th lol. Press the old and famous In both cases, the fingerprint reader no longer worked after the upgrade. File name: sp98547. In Windows, search for and open Sign-in options. dat files into a new folder. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. It must be a leftover from Windows 10. You go on the Microsoft help page. You could try a few troubleshooting steps below and see if it helps. (Code 45) I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. Click on Settings and follow the prompts to enroll your fingerprint. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. And since the fingerprint is not read, there is no message that the fingerprint reading failed. Mar 17, 2022 · Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. You can vote as helpful, but you cannot reply or subscribe to this thread. Jan 20, 2018 · Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Find out how to update or reinstall the biometrics driver, re-register your fingerprints, start the biometrics service, reset the WinBio database, edit the registry, and run the hardware troubleshooting service. bjqnhkbp klsca adhk bzw bpczcs otilppe prjyt wiqe jeirp trwm zwsr abhixvf nftwh ktjg fqtdb