Fingerprint scanner not working windows 10 Delete your fingerprint, and register it again in Windows Hello settings. Jul 14, 2020 · My fingerprint sensor is not working after updating to the latest windows 10 home, version 1903. Aug 14, 2023 · When this happens, the fingerprint scanner may not work on your Windows 10 or 11 PC. " Try again later. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. After uninstalling the drivers, reboot your device, and Windows will automatically install them again. Without this driver its not detecting. but when i try to set up my fingerprint, it states that "we couldn't find a fingerprint scanner compactible with window hello fingerprint". 4. Nov 8, 2015 · FingerPrint scanner not working with Windows 10 & login password not working also. It doesn't even show in my logins in windows, also says I cant use the "Hello" feature, can you please Nov 27, 2022 · I recently updated my system with the Windows 11 22H2 update, and after the restart, I was unable to sign in with my fingerprint or PIN, therefore I had to reset the PIN through my Windows account. Jun 10, 2023 · If the fingerprint scanner on your Windows 10 device has stopped working and cannot be found, you can try the following troubleshooting steps to resolve the issue: Update Fingerprint Driver: Outdated or incompatible fingerprint drivers can cause issues. Yesterday, I did a clean install on Windows 7 followed immediately by the Windows 10 final release version. Step 6: Open the Windows Settings app. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Jul 30, 2015 · Hi, I recently installed Windows 10. Meaning, like if I wanted to lower the volume (from my keyboard) I would hit the fn button and the microphone button (f8). Mar 10, 2025 · I bought my laptop hp elitebook 845 which has a fingerprint sensor. Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN Jan 6, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Fingerprint reader on the back panel of Latitude 12 7202. Register more than one fingerprint if possible, in case of injury or difficulty with recognition. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN . May 17, 2022 · I reset my computer and updated my my Windows 10 OS to Version 21h2. Ensure your fingerprint reader is compatible with Windows 10. Dec 6, 2015 · I upgraded to windows 10 severla months ago and I was able to make the fingerprint reader working using a driver that I found in lenovo website WBFDDKSetup_CMN_5011. Under Windows Update, click Check for updates or Download now. Remove the driver (uninstall) the reader driver from the Device Manager Open Device Manager > Biometrics > Right-Click Properties > Uninstall I am using Windows 10 and my Fingerprint Scanner stopped working after the last upgrade I think it's 1809. Jan 4, 2025 · However, like any technology, fingerprint readers can sometimes experience issues. Windows 11 operating system. Jan 17, 2021 · Hello, my fingerprint scanner on my Dell laptop had suddenly stopped working. Jan 6, 2025 · The fingerprint reader might be located on the palm rest, on the keyboard, on the power button, and so on. The laptop then recognised and accepted the fingerprint reader through the Windows hello setup. After a while the device disappeared from device manager. Just work your way down the list Sep 6, 2024 · If the fingerprint sensor in Windows 10 isn't working, it can be caused by a variety of issues, including driver problems, system glitches, or misconfigured settings. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. My laptop is a hp envy x360 convertible ds-0xxx. Compatibility is crucial to avoid setup issues. Oct 3, 2018 · It was work well under Windows 7 and Windows 10 BUT! About 2018. Also I am unable to use the function keys on my computer/keyboard. 572), uninstalling Norton Online Security (using the Norton uninstall tool) and now using Windows Defender Windows Fingerprint Scanner does not work. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. Our devices are running either on Windows 10 22H2 latest release or Windows 11 23H2 latest release. Sep 18, 2019 · Download and save the new fingerprint reader software. Clean the fingerprint scanner. Unfortunately, few users have reported that the fingerprint reader is not working after Windows 10 wakes up from sleep, so let’s fix that. All suggestions are to repair with the Trouble Shooter and pointing it to Hardware and Sounds. To begin with, check whether your fingerprint scanner is dusty or dirty. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Nov 3, 2023 · Sign in with fingerprint scanner. Do not hesitate to give us any updates regarding your concern. 143 and showing device is working properly. Fingerprint reader on the palm rest of Latitude E5470 Jan 12, 2021 · I have O&O Shut up Windows 10 installed on both my desktop and my laptop. 2. I have done so multiple times but the message is always the same. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. If you can't sign in using fingerprint recognition, sign in with a PIN or password instead, and then re-register your fingerprints. Please find your computer’s fingerprint scanner. However, the option for fingerprint recognition sign-in is displayed as "This option is currently unavailable; something went wrong. Just follow the steps provided by the author and your concern should be resolve in no time. Now my fingerprint scanner is not working. Apr 19, 2024 · One of the best ways to protect your Windows 10 device from unauthorized access is to use a password, or better yet – a fingerprint. It’s often quite easy to fix… Fixes for Lenovo Fingerprint Reader Not Working in Windows issue. Jan 9, 2016 · As you are facing issues with accessing Fingerprint reader on Windows 10, do let us know the following to assist you better: What is the make and model of your device? What is the device status in Device Manager along with exclamatory mark? I suggest you to try few of the below troubleshooting steps and check if it helps. disable and re-enable the fingerprint scanner. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. I used it to log into my computer several times. Apr 19, 2017 · If the fingerprint reader on your device is still not working you can check this article posted by Windows Insider RobbDiGiovanni which has the resolution on the issue as well. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. exe and using a driver that was not proper for my fingerprint model ( I used a driver for the pid=011 model). Use one of the many ways to disable Fast Startup on your Windows computer and see if that gets the fingerprint scanner to work. First and foremost, let’s check if there are any obvious hardware issues at play. Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. A fingerprint reader on the power button of the Vostro 5502. I purchased this notebook 4 years ago and don't remember my password. Jul 30, 2015 · I had this fingerprint reader working with drivers and software downloaded from Digital Persona on my Windows 7 pro 64-bit system but after that system was upgraded to Windows 10 Pro the Digital Persona software now says that the reader is not installed even though Windows 10 shows that the reader is an installed device and the device is Sep 2, 2021 · 10. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. manually download and install drivers for the fingerprint scanner, but all of these were to no avail. ; If updating the drivers does not fix the problem, right-click the biometric device again and select Uninstall device. First there was always the "can't start the device CODE 10" problem. disable and re-enable the fingerprint scanner, 2. 0. Ideally, this service should start automatically every time Windows starts. Nov 30, 2021 · The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Back to Device Manager, 'search for new hardware changes' Oct 3, 2021 · I tried following the solutions from Microsoft Office Support (for reference, it was to 1. Since installing Windows 10 from Windows 7 I am unable to use the built in fingerprint scanner on my HP computer. Dec 9, 2024 · For more information about Windows Hello and biometric login, refer to KB article What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. Jan 13, 2018 · Windows PIN . check for updates for the fingerprint scanner. Jan 6, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. I've tried uninstalling the driver (Goodix fingerprint device) Restarted my laptop. 3. Can someone please help to resolve issue. A few hours ago it was perfectly fine and running until I tried to unlock my laptop, and nothing was happening. The installation process on the laptop went perfectly, just had to install the driver, update the laptop to the latest windows update and restart the computer. Try using a different finger. 19041. PC Data Center Dec 17, 2018 · Hello, I have obtained a Toshiba tecra R850, I cannot get the fingerprint scanner to work. Open the Services program, and Jun 7, 2022 · If the Biometric Device or Fingerprint Reader or Sensor driver is not working, connected, or detected in Windows 11/10 laptop, follow these tips to fix the issue. when you try to sign. Apr 7, 2023 · Then, click on Search automatically for drivers. Is your fingerprint reader not working on Windows 11 or Windows 10? Don’t worry, we’ve got you covered! This step-by-step guide will help you troubleshoot Mar 26, 2019 · Fingerprint reader not working ----- WINDOWS 10 1809 I have an HP ProBook 470 G5 and I cannot get Fingerprint reader to work all drivers are installed biometrics are not shown in Devices. restart services. I will provide any relevant needed Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. Here the info about my pc: MODEL: HP 15-dw0014nl Windows Version: 1909 (Build 18363. 1), follow these steps: In Windows, search for and open Check for updates. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. check power management settings, 4. Aug 17, 2015 · I have the same problem after windows 10 anniversary upgrade. Oct 30, 2020 · After updating to the current Windows version (20H2 (OS Build 19042. PC Data Center Apr 13, 2020 · Hi, I had the problem with my fingerprint reader not working after my PC came out of Sleep. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. As soon as I inscalled the driver for the scanner, it started working. I tried following the solutions from Microsoft Office Support: 1. The problem only started following a Windows 10 upgrade from Windows 7. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Sep 23, 2015 · My Laptop Dell XPS L502X recognising Digital Persona uru 4500 Fingerprint reader in device manager with driver 4. restart services Jan 17, 2021 · Hello, my fingerprint scanner on my Dell laptop had suddenly stopped working. Also it has been detected in settings-devices as BIOKEY fingerprint scanner. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. The it works again for a while Feb 18, 2025 · Configure Windows Biometric Service to Start Automatically: The Windows Biometric Service is an important program for Windows Hello as it captures and manages your fingerprint data. For more information about installing Fingerprint reader drivers, refer to KB article Fingerprint Reader Installation Guide. You may already have a Windows PIN login set up and ready to go. After downloading and installing the updates, restart the computer. check for updates for the fingerprint scanner, 3. How can I fix this? Any help is appreciated, and thank you in advance to any replies. Fingerprint reader on the power button of Latitude 5410. Run Hardware & Devices troubleshooter. This problem has been around for about a month a half now, hoping that a software update would fix it. Apr 8, 2023 · 1. 592) I went to Jan 21, 2025 · HI, we are using multiple HP Elitebook notebooks in our company from G9 to G11 models. I uninstalled the driver and downloaded the updated drivers from HP site but I am still getting the "code 31" area code saying Windows cannot load the drivers required for the device. In device manager all is fine and if I restart the computer the fingerprint reader works fine, as it also works if the usb connector is connected only after windows starts. Jan 9, 2019 · If the fingerprint reader on your Windows 10 device is not working the way it is supposed to, there is no need to panic. Dec 17, 2019 · I have a problem with windows hello on my laptop. I upgraded my HP Pavilion dv6-3124nr Notebook to Windows 10 from Windows 7 and my FingerPrint Scanner will not work. We have Windows Hello enabled. summer there was an update of operating system (Windows 10 64 bit) and since then the fingerprint sensor does not work any more. restart services), but still nothing. The only way to make it working is configuring a new finger. The biometric device section in my device manager only have the facial recognition (hello windows) software device. Then it stopped working. SHOP SUPPORT. I am using Huawei Matebook D15. Fingerprint recognition is working fine on G10 and G11 models, but not working Jul 22, 2019 · (code 10)" Although its working sometimes, (may be around 2/10 times) but mostly its not working - there is no "fingerprint" option in "Sign in options" (in login screen) My laptop mode l: Lenovo ideapad 520 15IKB (81bf) i have done all of the common workouts and maneuvers: 1) Updating the Windows 10 to latest update. Try to sign into Windows using the fingerprint Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. The option to add a finger or remove the fingerprint are greyed out and not clickable. On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. If you don’t see the fingerprint sign-in option or this option is unavailable displayed, it means that your computer doesn’t have an fingerprint scanner. Feb 7, 2025 · Tips for Enabling Fingerprint in Windows 10. But, it was always fine following a Restart. Periodically clean the Fingerprint scanner to remove dirt and oil is helpful to improve the Fingerprint recognition problem: Please use a soft cloth dampened with alcohol to gently wipe the Fingerprint scanner to clean any dirt or smudges. This feature is only available on the selected models equipped with Fingerprint scanner. Hardware and Sounds does not exist after the latest upgrade. If your fingerprint reader is not working on Windows 11 or Windows 10, this article provides an in-depth look at the common causes, troubleshooting steps, and preventive measures you can take to resolve the issue. Understanding the Problem Feb 19, 2024 · Windows 11; Windows 10 . Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the version upgrade process, Windows Hello may fail to perform. The device is windows 10 compatible. Try again later'. However, if the service is not configured correctly, this may not happen. Jan 20, 2025 · If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. Here are 5 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working on Windows problem. Reminder: Windows Fingerprint logon requires that you have your Windows PIN set up before you can use fingerprint logon. In the log-on screen there is a message "fingerprint reader not detected". Windows 10 fingerprint and PIN not working; Can’t use fingerprint or PIN login – These may be fixed by recreating your PIN and fingerprint. Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Clean your fingerprint scanner to improve its accuracy and recognition speed. It hasn't been fixed. Oct 4, 2023 · HP, Dell, Lenovo Windows 10 fingerprint reader not working – According to users, a fingerprint reader isn’t working on isn’t related only to these brands, and it may appear on almost any PC. By following the steps outlined in this guide, you should be able to resolve the problem and restore the functionality of your fingerprint scanner. This is the screenshot of the iss Oct 12, 2020 · windows 10 does not initialize fingerprint at startup, Windows HELLO i have a lenovo thinkpad x230 with a built-in fingerprint reader the fingerprint reader only works with WindowsHello after suspend or loging with password or pin, then lock the acount or swtich acount Aug 6, 2015 · My fingerprint scanner has always worked. 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