Surface pro cursor not working Run the Surface Diagnostic Toolkit. Surface only has one USB port when not docked. Surface pro 4 touchpad erratic mouse cursor The mouse cursor on my surface pro jumps all over the screen of windows 10 when i try to touch the touchpad. msi file that's closest to your build number. surface pro, windows 10 cursor disappeared I can't find a setting to recover my cursor. Surface will start the recovery software on the USB recovery drive I don't remember if I removed the device in the bluetooth area one week ago when I was trying to connect the Apple Airpods Pro in my Surface. As I move my finger on the touchpad the cursor freezes in place. It appears that the area is a medium rectangle. After downloading, run and install the . as the whole thing stops working not just the trackpad. Can you It says the mouse is connected, but it will not actually move the cursor on the screen. After the reset and device setup, use touch to open an application like Microsoft Edge or another web browser, and try to scroll pinch to zoom, swipe in from the Device: Surface Pro 11 - snapdragon x plus When it was bought: Preordered. I'm not very computer technical but at least I tried to fix it myself Hi All, I recently got a Surface Pro 7 (i5, 8gb) and the bundled Type cover keyboard + touchpad. The dongle is visible on both a Surface Pro 6 and a Dell Optiflex 7090. A. since today the cursor of my Surface Go jolts, while using the touchpad. msi file that matches your current OS Build and click Next . Surface Pro 4: Issues. *This is a public forum and I do not work My new Surface Pro 8 did updates today not my keyboard won't work. Update Windows. adjust cursor speed, reverse scrolling direction, change Cursor often disappears and is replaced by a gray rectangle on the right side of the screen. I have reviewed the warranty repair policy for the Surface Pro 6, and please allow me to share some of the latest news with you here: Since the last firmware / drivers update (August 2018) package, my mouse (G502, connected via USB) randomly stops working for a few seconds / minutes. Occasion the cursor cones back and the keyboard works momentarily after restart and the it stops . For months trying to solve issue with Surface Pro 8/Windows 11: cursor will jump to top left corner and stay there -- nothing I can do to move it (even restarting computer does not always work). Download and install drivers and firmware for Surface My surface pen is not writing/touching on my Surface Pro 7. Seeking Further Assistance: Contact customer support or technical assistance from Microsoft or manufacturer. Whether you have a mouse or touchpad, such incidents may happen. No, I have never used a mouse with my Surface, and have always simply used the built in touch pad that is a part of the type cover. The touch screen of the Surface Pro 9 is subject to interference, such as electromagnetic interference or heat interference. Press and release the power button. The keyboard works perfectly fine, though, it’s never had a problem. Cursor unfreezes with power cable is removed. Open the Surface App (usually built into your Surface device, or you can download it from the Microsoft Store if you don't have one) and follow the procedure below: Click "Help and Support" and then click "Get Help ". I have already updated, uninstalled mouse and touchpad drivers and restarted , downloaded updated msi drivers and restarted. The touch pad isn't completely inoperable. When restarted the touchpad works as normal for sometimes hardly 5 min minutes and then stops working. However, the tip is not able to be detected nor does it write on the screen. Hi Alesha92,. If you’re still having a problem with your touchscreen, try resetting your Surface. I have tried rebooting, shut-down, restarting and Amy other fixes I can find on the internet but Jo luck. Sort by: Best the driver pack is on ms web site. MSFT Surface Pro Signature Keyboard . There are many different reasons why your Microsoft Surface mouse might Everything on my Microsoft Surface Slim Pen 2 works except the tip. Type of Surface pen cursor not appearing . Hahn. It will start resizing windows at will. So I am not sure which one it is, but it is fixed for me now. Your Sincerely. Now press the Tab key repeatedly until you highlight the Buttons tab and then press the right arrow repeatedly until you highlight the last tab with name Device Settings or Click Pad Settings. No mouse involved. But if I have a program open, then the cursor can not be recovered, and I Run the Surface Diagnostic Toolkit. Tapping, gestures and moving the cursor around all work normally. Mouse last known to work with Surface Pro 6 and Windows 10. Fix Surface Pro 7 Cursor Not Working. I have searched through the forums here for a couple keywords but nothing has come up so I hope this isn't a repeat. How can I get the issue resolved? Any help would be appreciated. Its tip doesn't work. I haven’t use my surface pro in about a week and when I started it back up the right and left clicks do not work. (I can press the pad and I see a cursor appear in the middle of the screen. Confirm functionality. Hi, i recently bought a Microsoft Surface Pro 6 and am having continuous problems with primarily the cursor and sometimes the keyboard. Go to Download drivers and firmware for Surface and download the . After around an hour of use the screen starts to shake (I've read this is not uncommon to the surface pro 4). In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results. I've tried removing the device from bluetooth and reconnecting, shutting/ restarting the surface pro, putting Surface Pro 6, Signature Type Cover - trackpad freezes (seem to be related to being plugged in). Here are the troubleshooting steps I have attempted so far: Updating drivers through Device Manager : I ensured that the mouse drivers are up-to-date, and I currently have the latest version installed. The model says 1724 128 GB. There check if there Thank you for your contribution to the Surface Community. I unplugged it from the docking station, and unhooked the power cable and am still having this problem. The buttons on the pen still work and the touch screen on the Surface work just fine. The keyboard is also I have the latest surface pen (4 or 5 I'm not sure, the one without the clip) and Surface pro 7 i5. And the computer fails to detect the mouse if there are some connection issues or the necessary drivers are corrupt. First, check your current touchpad settings. may seem innocent, but can affect your surface, and you When the Surface Pro pen stops working, it usually has the following performance which are reported by most people. I’ve tried cleaning the ports and restarted my surface pro couple of times. Went through hours of online searches; a common malady in Windows, but all "fixes" talk about mice. I've been rebooting by pressing power & volume + buttons simulatenously fr 15 seconds & restart service after 10 seconds. The keyboard works fine but I cannot get the trackpad to work. I bought a backup wireless keyboard and same thing occurring. As such, I had recently bought the Microsoft surface pro not months long ago. It just won't right or left-click. I'm having the above issue for a week. What I have done so far, without any improvement : Surface Pro 3, Arrow / cursor keys not working Hi all, I have a surface pro 3 with keyboard and pen. When I press the pairing button, it flashes red and green. I have the same question (48) Report abuse Report abuse. not completely stopping working, just responding in a very patchy way with frequent failure to register cursor inputs. After reading your description, I noticed that your Bluetooth mouse does not work well with the Surface Pro 7, even though it is I have latest Windows 10 , latest drivers on surface pro 4. My pen nib never broke, but I bought a replacement pack with 2 other tips just in case. t does not seem to connect. Both left and right buttons are working as well as scrolling. But when I try to use the cursor on the keypad it fluctuates wildly. The device is designed to take input from the Surface Pen as well, besides being touch-enabled too. Do this for both drivers. Ensure all pending updates are installed. Surface Pro; Surface Laptop; Surface Laptop Studio 2; Surface Laptop Go 3; Microsoft Copilot; AI in Windows; Explore Microsoft products; Windows 11 apps; Microsoft Store. I received a new Surface Pro 7 8GB 128GB on 27/03/20. For some unknown though, it went from working fine, to the tip Split from this thread. It won’t type and there is no cursor on the screen. We personally understand that finding time to work on this matter can be a little difficult to manage. Starting at the right side of where the screen ends to about 1 inch toward the left side (so 1/8 of my screen) isn't working. I have the same problem here on Surface Pro 2. And both connected via bluetooth since the whole thing is removable. Cursor keeps disappearing on my Surface Pro 6 touchpad. ) The product heading says "Brydge 12. I can use the touchpad to move the cursor but the click function is no longer working. Nothing helps. While clicking and moving the cursor still work fine, drag & drop and scrolling are unresponsive or very inconsistent. The back eraser button is still able to be detected by my screen and properly erases writing. W - MSFT | Microsoft Community Support Specialist If that doesn't work, please try restarting your Surface Pro 7 and see if the keyboard starts working again. Incorrect settings and out-of-date drivers are the most common causes of a Microsoft Surface touchpad not working. Help please. How can I get the issue resolved? This one seemed to work for me. I am sorry to hear that you are having problems with your mouse and touch screen. It suddenly disappeared. Terminal is my happy place. You can vote as helpful, but you cannot reply or Surface Pro 8, i7 . If your mouse cursor is not working on your Surface laptop or 2-in-1, try these troubleshooting tips: check the connection, restart the device, update the drivers, clean the mouse, test with another mouse, and scan for viruses. Hello Sue557,. Under Mice and other pointing devices, select the touchpad, open it, choose the Driver tab, and select Update driver. • If there's not an . Pen will not write or erase, and the pen's cursor does not show up. But the color is not changing and I have the normal mouse size. You seem to be having another issue where the Cover completely stops working after being flipped around for too long. Here's some similar stories, including mine. I tried things like new batteries, restarting, reinstalling Bluetooth drivers, etc but I have a surface pro 4, the cursor on the touchpad and mouse isn’t working correctly. cursor hangs or jumps around and totally no smooth movement of the curosr. Hi. Learn If you have trouble with mouse cursor disappearing on your Surface device, you can try some solutions such as updating drivers, disabling tablet mode, or checking electromagnetic interference. Follow the on-screen instructions in the Surface Diagnostic Toolkit. 4440 (Win Insider Beta) Troubleshooting Attempted ===== Cleaned contact points on both keyboard and PC with isopropyl . Any suggestions please? Moved from: Surface/Surface Pro/Using your Surface hardware/Windows 10 Hi vincent turner, . Surface Pro 7 touchpad or mouse issues? If Surface Pro touch pad is not working, you can possibly get it fixed yourself. Scrolling and cursor movement is working fine, as well as the keypad etc. * third party software : Please elaborate. Clicking seems unaffected and the keyboard seems fine. Your Surface mouse not working can cause you to become inefficient and lag behind on your tasks. February 18, – Clean your trackpad/mouse surface – Check for debris under your mouse – Ensure Bluetooth is properly connected 13" MacBook Pro code warrior. I have tried restarting my computer, put a new battery in my pen, and have the most recent updates including windows 11 but my surface pen will still not work! It is on and has the flashing LED light You are experiencing issues with your Surface Pro9 device, which is not booting to Windows. • Access UEFI settings, use all the keys specially the arrows to confirm. It makes the touchpad unusable when the Surface Pro is running on mains power. I used the Surface Diagnostic Toolkit and all seemed fine. How to fix a Microsoft Surface touchpad that's not working. I believe nothing can be done with this. It is not a big problem but it takes me very long to, for example, to click on a small login button. I can not see the cursor on the screen. Surface will start the recovery software on the USB recovery drive To force restart the device, press the power button and hold it until you see the Surface or Microsoft logo on the screen. I've restarted and it still won't change. Try updating your Surface Pro 7's drivers and firmware. I'm aware that I can tap the touch pad to accomplish some of these things but Your Surface Pro Keyboard or Surface Laptop has a touchpad with two buttons that you can use like a mouse. Clicks made on the touchpad do not work. Check There is a well known issue where the keyboard, mouse, and touchscreen do not work if you install a generic Windows image instead of your specific Surface image. Now to answer your 3 questions : * I am facing the problem since day 1 when I bought it. At random the cursor moves to the top center of the screen. However, I cannot move the cursor. I have the Type Cover Model 1725, and it is behaving poorly. The problem with my Surface 4 Pro is that the ability to scroll with two fingers on my touchpad, as well as the ability to use the touchscreen to scroll, frequently stops working. The only issue I am facing is This has been an issues I've encountered with this surface pro 7 and my surface pro 6, when I enter something into the search box in the task bar, after pressing "enter" my cursor stays as the I-Beam Pointer, and the regular pointer will not return even if I Cursor Not Working? Quick Fixes to Try Now. etc. In this article, I shall show you how to fix Windows 11 cursor problem in the following few steps. it has right-click and left-click buttons that work like the buttons on a mouse. There's no problem. I have changed the batteries. It disappears and it moves to the By chatting and providing personal info The secure remote assistance session DOES NOT WORK on mobile phones, tablets, chromebooks, e-readers, dead or off-line computers, locked-out devices, streaming devices, intelligent I have tried my keyboard on another surface pro and it worked . I also tried to connect the mouse in a dell xps 13 with windows 10, but the bluetooth does not find the mouse. Any idea on what else to try? This thread is locked. I have updated and restarted my laptop a few times. I had the problems a few times over severals weeks, but now it's happening all the time. Dongle on multiple Dell USB ports, but none demonstrate mouse working. The cursor seems to vanish ever so often. It should take about 30-40 seconds for this logo to appear. Preventing Future Touchpad Problems. If you cannot find your cursor on Windows 11, there may be a plethora of reasons behind it. You can vote as helpful, but you cannot reply or subscribe to this thread. We have mentioned the methods to fix the issue here in the post. Unplug your Surface and I am using surface pro 4 for more than 1 year and for the last 10days, the mouse cursor is not working. Both are working well initially, but today, I've been having this issue with my pen tip not working. This post also provides Other solutions that you could try to fix this issue are mentioned below: 1] Ensure that your Mouse and other pointing devices drivers are up-to-date. But over the last few weeks, I notice that when I return to laptop from tablet, I lose my mouse cursor. It's just the actual displayed mouse cursor that's all black: Also, I'm aware of a setting in accessibility that lets you change the color of your mouse pointer. and nothing is coming up. We hope that the issue you reported to us has been resolved. Briefly describe your problem in the text box, such as "Touchpad buttons not working", and then press Enter. These problems started about three days ago. My Surface Pro cursor disappears intermittently in Windows 10. I found out that this problem only appears while charging up the battery. Switching to tablet mode on a Windows touchscreen laptop can disable the touchpad. Try resetting your Surface Pro 9. I tried other keyboards on my surface pro and they did not work . I’ve tried running diagnostics and still no to avail. i then try to do a number of things - e. I have tried to adjust the tracking speed in the trackpad settings but it doesn't change anything. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button. Here are some tips to keep your Surface touchpad working smoothly: Keep drivers updated: Regularly check for driver updates through Windows Update or the Microsoft website. The cursor can be unfrozen by detaching the power cable from the side of the Surface Pro - but this should not be necessary. I actual use the surface dock for this as I get power to the tablet and I use a usb keyboard as part of the build up until The drivers are all loaded Use a USB recovery drive to reset your Surface: Shutdown the Surface. If I click on web links or menu's or apps or items, the mouse is not always registering the click. I have reset Windows but problem still persist. It is also not detected or connected via Bluetooth with my Surface Pro 8 anymore. I tried changing the battery, installing the latest updates, removing and pairing the pen, disabling the pen in the device manager, reinstalling the pen I have had my Surface Pro 3 for 1 week now and I am experiencing some maddening issues. Hi Cemre31, When this originally happened, I tried the u/KnightWanderer fix and it didn't work, until after I installed the Intel Bluetooth driver. Adjust settings gradually and test cursor after each change. I use a Windows Surface Pro X. But you can work through each potential problem to find the culprit and restore your device. At times, owners of a Windows computer or the Surface Pro device, may find that their mouse pointer has disappeared after logging in or resuming from Sleep o Surface Pro 5 uses Surface pen with no clip, and this pen does not support charging function. To fix this issue, we This is to remove the driver completely. Mouse, touchpad, and touchscreen work fine in BIOS but on windows OS, mouse flickering and touchpad is not working. Surface Pen top button not working. Several combinations of force reboots (with power attached/not attached, with keyboard attached, not attached) Including holding power for Problem: Surface pro 4 pen bluetooth pairing works, BUT the pen tip tracking does not work. for people that have a surface pro 6 and touch screen is not working and you are on windows 11 just fresh install windows 10 and make your update it will activate your touch screen!!!!! in my case it seam that windows 11 is not suported for my surface pro 6 so yeah good luck Toolkit diagnosis says my surface is absolutely fine. , CTRL-ALT-Del, switch on and off completely, wait, press the function keys, toggle between tablet and normal mode etc. The cocer keyboard of my surface pro 7 is no longer working. I can’t navigate the UEFI menu with the cursor . Insert the USB recovery drive into the USB port. I am not able to move the cursor freely from my keyboard. Surface Pro Pen won’t write on OneNote. It works well, but when i am charging it using the supplied power brick the touchpad is erratic. The right and left keys works but the cursor wont move. So far still not resolved. Instantly paired upon contact with Surface as intended. Solution 4: Reset Surface. Impact of third-party software. I have a surface pro x and my keyboard just suddenly stopped working. Surface Pen tip does not work but the easer works. While tapping, gestures, and moving the cursor work normally, physical clicks made on the touchpad often don’t respond. The shadow cursor that is blinking still can be used but the original cursor still stucked & dragged me & continue opening the item at that place. Despite being recognized by Windows, the mouse does not respond or operate correctly. If i use the touchpad without charging the battery, the cursor moves perfectly. Choose the . but for me, it's not nearly as easy for me to just press down and drag the cursor. Now, press and I love being able to flip the touch cover and use the Surface as a tablet, then flip the cover back and use the keyboard and mouse as a laptop. For example, if I just start making loops when the mouse happens to be working, it will randomly stop and hold in place. Please Help [Moved from: Surface / Surface Pro 3 / Display and screen] This thread is locked. Many times when I start my computer, the arrow of the cursor is not stable. I'm unsure whether this is a technical, or physical problem. If I unplug the keyboard and plug it again, the mousepad will work for a minute or two and then stop working or act as if I was using two fingers even if I use only one Taps and click are also unusable - Force your Surface to restart: If you have a Surface Pro 5 or later, Surface Book 2-3, or any model Surface Laptop, Surface Go, or Surface Studio: Select Start > Power > Shut down and wait for your Surface to shut down. Things I tried: - unpair and pair back, - My surface 6 pro keyboard also stopped working properly a few months back. g. I tried all of the suggested solutions on internet . 5. The buttons and the eraser are the only ones working while the tip cursor doesn't even appear. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). Surface Pen no light Press and release the power button to turn your Surface back on. Sometimes I can slide the rectangle away, and it turns into a circle or disappears and the cursor comes back. You can vote as helpful, but you Open the Surface App (usually built into your Surface device, or you can download it from the Microsoft Store if you don't have one) and follow the procedure below: Click "Help and Support" and then click "Get Help". . After that, Surface will start again and you can The right side of my touch screen isn't working. Even attaching anothet cover keyboard does not work. This helps to prevent unwanted input from the touchpad when using the My Surface Pro cursor disappears intermittently in Windows 10. In this article, we will show you If your Surface Pro 7's touchpad intermittently stops working after a screen sleep/timeout, we need to consider whether there is a driver issue or a faulty touchpad hardware on the current device. This seems like it would be a non-issue if there was more than a single USB port on it Share Add a Comment. 3 Pro Bluetooth Keyboard with Trackpad for Microsoft Surface Pro" but farther down it says "Brydge 12. If it's not already installed, you can download it from the Microsoft Store. This issue may be caused by the USB image not being recognized by the device or not functioning properly. ". Surface Pen cursor not working in MS Office Surface Pro; Surface Laptop; Surface Laptop Studio 2; Surface Laptop Go 3; Microsoft Copilot; AI in Windows; Explore Microsoft products; I have Surface Pro 128 GB model. I tried everthing. These 4 quick solutions will help you fix the problem. And after sometime it becomes stable by itself. Is the hardware faulty? If downloading the hotfix did not work, it is My surface pro 6 is just a month old and the touchpad stops working sometimes. Since I upgrade to Windows 10, the click functions on my touchpad have not been working. Hi guys. The keyboard is working perfectly fine, but the trackpad is randomly going between working and not working. All other functions of the pen still work. If you currently find that the keyboard is not recognized by your Surface, remove the keyboard first, and then check to see if the mouse pointer automatically moves. You can select multiple programs. Touchscreen is problematic. Clean Mouse working on surface pro 4 keyboard but letters and keys are not. Microsoft Surface Pro 9 not charging via a 65W charger. Surface Pro 6 Touchpad not working [PRO6] At random times, but also always when my computer is plugged in, the touchpad just stops working. 3 Pro+ Wireless Keyboard with Go to Download driver and firmware for Surface, choose Surface Pro 4 then click Download on the next page. My pad ( key board) does not work. Originally, out of the box worked great. When I deselect show cursor under settings->pen and Microsoft Ink, I get the usual arrow shaped cursor turn into a small circle. The LED light doens’t turn on when it is placed in the magnetic charging area at the top of the keyboard. If the LED lights don't turn on, there might be a hardware issue the next option is to Submit a service One day when I was using my Surface Pro 11, I saw that my mouse pointer had suddenly gone completely black, becoming hard to see against dark display elements. The FN and caps lock doesn’t light up and doesn’t charge my pen at all. If after testing multiple Typer Covers, you find that the same problem occurs, then in fact, it may not be the Typer Cover that is malfunctioning, but the Surface Pro 6. My Surface pen does not act as a cursor only in MS Office (Outlook, Word, etc) so I have to use my finger tips or the arrows. I disabled touch screen weeks ago as somewhere touch screen was pressing and i was not able to use my pad (key board) and cursor was not seen earlier. You should see the Microsoft logo. Often I need to restart the computer but it keeps happening. Perhaps your System Registry setting has The most notable causes of this problem are that the mouse is off or has run out of batteries if it is wireless, recently installed updates, corrupted mouse drivers or incorrect mouse settings. Can you help me ? Thanks a lot. I might be going the wrong direction with this, but I feel it has something to do with the trackpad on the keyboard. So after a recent update my surface pen stopped working on my surface laptop 2. In Start, search for Device Manager and select it from the list of results. Hello, I'm hoping you can help me resolve an issue. Not sure if a usb hub will work. Because both your cursor and touchscreen seem to be experiencing intermittent problems, I suggest you follow the steps found on the Surface support page here, which will troubleshoot your touchscreen and may My touchpad click is not working, - it randomly stopped working while using it. Which I’m confused about because they’re part of the same device. If that doesn't work, here's how to make sure your Surface turns off completely: Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this about 20 seconds), then release the power button. It behaves like sometime the cursor moves with two fingers rather than scroll. I have rebooted , deleted and re-entered drivers. The Surface Pro has had persistent issues with the mouse. i tried with another original power brick ( i have 2) - same problem. No key works. Pen works fine and mouse works fine. My Surface pro says the Arc Touch Mouse is connected but the cursor does not move. 2. If you see one or more of white dots on your screen corner and suddenly your mouse cursor disappear and your Surface Pro 4 mouse cursor not working properly I am facing mouse cursor problem on surface pro 4 I am using Windows Version 1709. The trackpad cursor freezes after a very short time of use on mains power. My cursor is not working properly and it's hanging a lot. I can move the cursor with the top eraser button, and when paired and connected, the button works well. Press and hold the power button for 30 seconds, then release it and wait for a few seconds before turning it back on. . It is shifting towards the right side of the screen and cannot be controlled If your PC or Surface mouse pointer or cursor disappears or is not working after logging in or resuming from Sleep or Hibernate, these tips will get cursor back on laptop. It works around 50% of the time then will refuse to cooperate. If the touchpad is not working, it may be because a driver is missing or out of date. In Microsoft Mouse and Keyboard Center, select your device, and then select Basic settings. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright I have a Surface Pro 8 and the Surface Slim Pen 2. It is very finicky but does function when I have the keyboard connection stretched open (not folded in so that I can actually use this like a laptop). We have not heard anything from you in the last 72 hours. In short, a Windows Update (possibly on the latest Windows 10 build - was for me) appears to brick the touchscreen on at least some Surface Pro 4 devices, but since there's relatively few left about and/or they're all out of warranty, Microsoft seem to be able to ignore the problem their updates caused. If you already followed all the suggested troubleshooting steps online including resetting the device back to factory settings but the touchpad still doesn't work, then this simply means that you need a new typecover to get this problem be taken cared of. When the Surface logo appears, release the volume-down (-) rocker. I checked the settings and couldn’t find a place to make an adjustment and I don’t know how it adjusted the settings all on their own. 4. Fix Mouse Pointer Disappears on Surface; Fix Mouse Cursor Disappears on Chrome; When you use your Windows 10 computer or Surface Pro machine, you may find that the mouse cursor disappears. This thread is locked. I have difficulty scrolling only in some applications. Surface pen tip not working but eraser does (Fix) [PEN] I encountered a problem that alot of people experience with the surface pens, the tip of the pen will stop being detected but all other functionalities such as the eraser and buttons and The buttons of my surface pen are working and being detected by the screen to erase things but the tip itself does not write and it is not detected by the touch screen as a pencil or a cursor. I've tried solutions from other threads and discussions, but nobody seems to have the same I have a Surface Pro 6 and bought a Pen Pro for it not long ago. msi file. You can see how I recently realized that my cursor click is not working on a certain area of my screen. Win 11 Home 23H2, Build 22635. Thanks, Madeline. I guess the silver lining here is that all I need to do to get the stupid trackpad to work properly is unplug the device from the power cord, which has worked the I’ve been experiencing issues with drag & drop and scrolling using the touchpad on my Surface Laptop 4 (System Name: LAPTOP-HBSORFG8, System Model: Surface Laptop 4). Which ones? (or eg) * I tried connecting my type cover to other surface and I used new type cover on my surface. Depending on the mouse model you're using, select Wheel or Touch Strip. Everything was fine for months. We suggest the methods below: • Run Surface Diagnostic Toolkit and check Windows Update. Both have been surface pro 6. The current workaround is to use a wired USB mouse/keyboard but if you're installing Windows, you're probably using the USB port for the flash drive, so then you also need a USB hub. I have everything updated, and have checked the device manager etc. Do not restart the Surface yet if prompted. I have not been able to update to Windows 11 due to an older work software program incompatibility issue. Thank you for reaching out to the Surface community. Use a USB recovery drive to reset your Surface: Shutdown the Surface. 1. The side button, back eraser button, and LED light works (indicating that the pen is charging). If updating does not help, Rollback, the Here's what you can do if your Surface Pro device won't detect mouse pointer on Windows 10. I'm trying to make a Dora Theme on my Laptop and all I need is the blue cursor. I need it to disappear for good when I'm writing with the pen but I'm unable to do so. If the issue reoccurs I will try the steps you mentioned. Surface Type Cover Touchpad not working. 3. Tried what you suggested but for some reason some of the instructions didn't work for me. If your pen does not work, I would check to see if another pen works on your tablet if you have one My track pad is working fine but for some reason I can't get the cursor speed to adjust. Press and hold the volume-down (-) rocker. The trackpad, external mouse, touchscreen aren't able to control the cursor consistently. The problem stems from the keyboard's Surface Pro 4 "phantom" touch, white circles on the screen, mouse not working, touchscreen not working. You attempted to create a recovery image from another Surface Pro9, but it did not work properly, and you are unable to use the mouse or touchscreen. Latest: CHFTech; Mar 12, 2025; Microsoft Surface General Discussion. Just to confirm first: Basically, the Surface still turns on, but it only gives you the mouse pointer on the screen (black background) and you are able to move the mouse cursor around the screen using the mouse or touchpad, correct? The type cover for my Surface Pro 3 has not been working properly, the right and left click buttons on the mouse touch pad are not responding. Anna, Sorry you are having issues with a new Surface. Allow me to share with you the following possible suggestions. Use gestures on the touchpad to do things like scroll up and down, zoom in, and select items. It's like stuck for a few minutes without any motion. It's just that I can no longer drag select text or use the right click [removed_js]. This makes it difficult to get work done and does not allow me to click and drag files, highlight text, and do other things. Check for physical damage. Silicophilic. Problem: The surface slim pen 2 is not showing up with a cursor or reacting with the screen. However recently i have issues with arc mouse sensor as my cursor wasn't moving. To confirm connectivity, press the Caps and Fn keys on your Surface Type Cover or Keyboard a couple of times to check whether the LED lights turn on and off. Identify your Surface Pen and features - Microsoft Support. Nothing happens. I keep running my finger on mousepad but no mouse cursor appears. Daily driver: M3 Pro, 32GB RAM & 2TB SSD. I have already tried uninstalling - reinstalling the pen and I have run a diagnostic on the pen, saying that the device is working perfectly. I am using a surface pro 5h generation and I have the following problem: when using the microsoft Pen I am unable to hide the cursor. My Arc Touch Mouse Surface Edition is not working. I'm having a huge issue with my touchpad on my Surface Pro 3. Provide details of troubleshooting steps taken so far. msi then Restart. Surface will start the recovery software on the USB recovery drive Hi - I have had an issue for past few days where the wireless Microsoft surface mouse on my Microsoft surface studio device is not working properly all of the time. Thanks for reaching out to Microsoft Community and posting your inquiry. msi file that corresponds to the build of Windows 10 you have installed, select the . I don't know what you've tried, but in order, do this and see if any of these fix the issue: What I would like to confirm with you here is whether you mean that the on-screen keyboard is not working or that you have a Surface Pro Type Cover and it is not working properly when connected? If your on-screen keyboard is working, we can rest assured that the input function is not malfunctioning. I can move the cursor just fine, and most other gestures still work. After updating my surface pro 7, the surface pen stopped working as in won't let me tap or draw with it. The rest of the pen does not require paring to work (cursor, right click, eraser). What is the next thing I can do? There’s nothing else wrong with it surely there is a fix . I see you're using the Surface Pro 3 and the Type Cover, and the cursor disappears when the Cover is flipped behind the screen. Using type cover with touchpad. My surface slim pen 2 is not working. The pen is not writing and the cursor is not showing up. I am able to work with the keypad. Re-attach the Cover, making sure that all the magnets touch the bottom edge of your Surface. Please do not hesitate to create a new thread if you have new concerns. Mouse does not work with either. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC. I changed the batteries of the mouse, and the surface is updated. Check touchpad settings. And I tried reading all of the Microsoft help pages and past Reddit posts. Sometimes, for some reason, I can move this rectangle and it appears on the screen, but I don't know how to make it disappear completely. Thank you for reaching Microsoft Community and I'm sorry to hear about what happened to your Surface Pro 8. Windows 11 laptop, Surface pro, Surface Book and Windows 11 desktops can also face this issue. This problem continues for long time. I hope this helps someone else also! Original Post: I just Your Surface mouse won’t work if the computer doesn’t detect it or the mouse itself is not functioning. Select Identify programs that don’t scroll correctly, and then select the program(s) displayed in the list. Surface Pro Pen not working on screen, no cursor on the screen. There cursor keys work on the on screen keyboard when I remove the real keyboard. This has been something that I've more or less gotten used to, because scrolling can still be done with the arrow keys or by using the cursor to grab the scroll bar Click not working on the touchpad (surface laptop 4) - Microsoft Community. Thanks, George I am currently using Microsoft Surface Pro 7 together with Arc Mouse 2. Briefly describe your problem in the text box, such as "Surface Pro Keyboard Randomly Disconnects", and then press Enter. How to fixed this problem so my cursor work properly. if i disconnect the charger - its all fine. After a while, the cursor starts to move again as usual. I have surface pro 4.
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