Caltrans complaint phone number. Services » Transportation » Road Maintenance.
- Caltrans complaint phone number Used to get timely response when submitting maintenance items to be fixed on the freeways - now, response takes up to a month from the initial submission. QuickMap. (Hmong) Organization Street Address Mailing Address Phone Email; Headquarters - Sacramento: 1120 N Street Sacramento, CA 95814 P. Complaints@dot. for persons with disabilities or their representative experiencing issues accessing Caltrans infrastructure. All internal EEO complaints must be filed with the Caltrans Discrimination Complaint Investigation Unit Contact Center. Per FTA, Title VI complaints are to be handled at the local level or elevated to FTA under egregious Title VI discriminatory circumstances. Helpful Resources. Title VI complaints Download Caltrans Complaint Phone Number pdf. Jan 31, 2025 · State of California. California State Transportation Agency 400 Capitol Mall, Suite 2340 Sacramento, CA 95814 (916) 323-5400 (916) 323-5440 faxEmail the State Transportation Agency at contact. Send completed and signed . Overweight. This line is staffed Monday-Friday from 8 am to 5 pm to communicate and log issues and concerns on the state highway system in Los Angeles and Ventura counties only. District/Region DBE, DVBE, SB and Subcontracting Contact Information Alt Format (DOCX) District/Region Labor Compliance Office Information (PDF) Service Contracts Contact (PDF) File a Prevailing Wage Complaint with Caltrans. Any local agency questions or comments related to Title VI may be sent to the contact information below: Caltrans Division of Local the right to file complaints alleging violations of this policy. Prevailing Wage Complaint Form English (PDF) Prevailing Wage Complaint Form Spanish (PDF) DIR Annual Reports Quieter Pavement Acoustic Measurement and Performance (PDF) - In response to noise complaints, Caltrans’s Division of Environmental Analysis began developing a quick, portable, low-cost, and precise pavement acoustic measurement process originally based on General Motors’ work measuring tire noise levels. Wage. Facilities operations and a caltrans number of this is the people General office procedures, given the district yearly must send your eyes to a very thorough investigation will attempt to. , that are on the State Highway System infrastructure or State Right-of-Way contact us at (866) 810-6346 or The Labor Compliance Manual contains policies and procedures related to the duties of Caltrans Division of Construction Labor Compliance personnel, is for information only, and is intended as a resource for personnel engaged in contract administration. To report an access barrier such as a missing curb ramp, a sidewalk that is too narrow for wheelchairs to pass, a lack of detectable warnings for vision impaired individuals, inaccessible pedestrian push buttons at traffic signals, etc. O. You will also be notified with a letter including the contact information for the responsible agency. Prepare and obtain approval of change orders compensating the contractor for claims found to have merit pursuant to Tables 5-4. For discrimination complaints based on sex and age, these complaints are to be processed using the same procedures above for Title VI The California Department of Transportation's mission is to provide a safe, sustainable, integrated and efficient transportation system to enhance California's economy and livability. His phone number is 636-4356. About Caltrans Contact Us ADA Certification Request ADA Compliant Documents Settings Translate. Resources. Keep a copy of your complaint for your records. If you have a problem with your lawyer’s actions or fees, you have options. 2% for federal fiscal years (FFY) 2022-2024 Quickly find DOT phone number, directions & services (Modesto, CA). For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at 650-508-6247 or dubostc@samtrans. To submit a service request, follow these steps to complete your submission: Visit the CalTrans Division of Maintenance Website . us@calsta. Title VI Complaints Processed Under the Federal Transit Administration (FTA) Title VI complaints filed with Caltrans in which Caltrans is May 27, 2005 · Chambless was out of the office on Friday, but should return next week. Caltrans carries out its mission of providing a safe, sustainable, integrated and efficient transportation system to enhance California's economy and Per FTA, Title VI complaints are to be handled at the local level or elevated to FTA under egregious Title VI discriminatory circumstances. Red Phone already tackled a similar complaint about two weeks ago concerning crappy Caltrans road repairs, but another caller is angry about poor repairs on a local pot-holed highway. com. complaint forms to The Department of Transportationat : California Department of Transportation Division of Construction Labor Compliance 1120 N Street, MS 44 Sacramento, CA 95814 Email: Prevailing. The California Department of Transportation (Caltrans) Division of Local Assistance (DLA) is responsible for funding local agency projects and programs that utilize federal funds. The Complainant will receive an acknowledgement letter informing them that the complaint has been received and whether the complaint will be investigated by Caltrans or forwarded to FTA. Thank you for visiting the new Caltrans website. More Caltrans. gov/ A page on the California Department of Transportation website that allows users to report highway emergencies, contact Caltrans, and file complaints. CalTrans. Note: Per the FHWA Guidance Memorandum, Processing of Title VI Complaints, dated June 13, 2018, all Title VI complaints received by LPAs are to be forwarded to Caltrans to be submitted to the FHWA Division Office. 7 *Caltrans inputs all grievances received into the database system to ensure effective Local Agency Project Closeout Report - FFY 2021. Contact. When a complaint is received, document all EEO complaints in a daily report, a memo to the project files, or on form CEM-2504. , desiring to conduct various activities within the right of way. Caltrans Overall DBE Goal. Permits@dot. ca. Title VI Complaints Processed Under the Federal Transit Administration (FTA) Title VI complaints filed with Caltrans in which Caltrans is Dec 4, 2024 · visiting the office nearest your location in person and detailing your traffic complaint to the watch officer (Find an Office). If you are seeking assistance for an ADA-compliant document, please submit your request via the Public Records Center link below. Call Us at 800-472-5609. State of California. The DLA Title VI of the Civil Rights Act of 1964 (Title VI) Program compliance and oversight function resides in the Office of Guidance and Oversight (OGO). The Contact Center is enhancing service with a new callback option. 6 days ago · Unlock Your Business Potential at the DBE Summit Feb 20! Register and Attend for Free Caltrans does not pay for any and all damages to vehicles traveling on the state highway, and all drivers must carry adequate insurance. Should you need additional assistance, please contact us at (916) 654-2852 or visit Request ADA compliant Documents. This form should NOT be used to report any kind of highway emergency. (Hmong) Jan 31, 2025 · State of California. Prevailing Wage Complaints (PDF) 11-02-2009: Attachment 1: Call the State Bar's multilingual Contact Center (800-843-9053) for help. We strongly encourage leaving your name and phone contact information to help us serve you better. Contact Information Name Caltrans Department Transportation Address 601 Crows Landing Road The LPA must contact the District Senior Environmental Planner and the District Senior Right of Way Agent to inform them the agency may implement Title VI and outreach for this project. , “Disputes Resolution Authority—Settlement Before District Director’s Determination of Claims,” in Section 5-417, “Dispute Resolution Authority,” of this manual. Subrecipients will work collaboratively with the Caltrans Local Compliance Branch (LCC) and Office of Civil Rights (OCR) in conducting periodic compliance reviews to ensure their compliance with the Caltrans DBE Program Plan. The California Department of Transportation (Caltrans) owns or controls 350,000 acres of Right of Way and maintains 15,133 centerline miles of highway and 13,063 state highway bridges. Contact Public Affairs . • Animal noise complaint • Animal evacuation in a disaster. ). Know before you go. You may call 24 hours a day and 7 days a week to leave a voice message or contact us by email at ask. However, people are encouraged to bring their issue to Caltrans’ attention first before going to the federal government so that it can be resolved at the local level. gov Language Access Plan Local Civil Compliance (LCC) works with the 12 Caltrans Districts, the Office of Civil Rights (OCR), and FHWA to provide oversight and guidance to Local Public Agencies (LPAs) for the following Federal programs: Disadvantaged Business Enterprise (DBE), Americans with Disabilities Act (ADA), and Title VI programs for Local Public Agencies (LPAs). ) When a complaint indicates that the practices of Caltrans have the effect of discrimination, it is a Title VI complaint. The Protocol is required in order to obtain FHWA approval for transportation projects authorized under title 23, United States Code. Office Location: 1120 N Street, Sacramento, CA 95814 Mailing Address: P. Caltrans' Overall DBE Goal is 22. P. VI@dot. By calling the office nearest to the problem location via telephone, Monday through Friday 8:00 AM to 5:00 PM Oct 11, 2024 · State of California Jun 21, 2019 · this complaint. The public, contractors, suppliers, and vendors may also present these complaints. , “Disputes Resolution Authority—Entitlement,” and 5-4. gov DVBE/SB Program: DVBE. 3. Use the Cal trans Customer Service Request form to report situations (along highways) Valid Caltrans Locations & Duplicate submissions. To present a claim for $12,500 or less, for death or personal injury, or for injury to personal property or growing crops, please fill out form DOTLD-0274, Claim Against Department of Transportation for Amounts $12,500 or Less (PDF) to make a claim against Caltrans. Check with your local county or city if your concern is located outside of Caltrans property. Processing the disposition of Title VI complaints received by Caltrans; Assistive Services Language. investigations@dot. Services » Transportation » Road Maintenance. Box 942874, MS # 41, Sacramento, CA 94274-0001 Office Phone Number: (916) 322-1297 General Email: Oversize. COMPLAINT PROCEDURES. 7. If you need help re-establishing communication with your attorney or retrieving files from your former attorney, you can request it through the pilot Attorney Client Bridge Program. The Caltrans’ measurement process About Caltrans Contact Us ADA Certification Request ADA Compliant Documents Settings Translate. For all other requests, a Customer Service Request (CSR) can be submitted to Caltrans for non-ADA related issues (obstacles on the roadway, potholes, landscape issues, signage, graffiti, homeless encampments, etc. Kevin Anderson at the Caltrans Equipment Service Center at 916-227-9682. services@calhr. 2022 Disadvantaged Business Enterprise (DBE) Summit. Typically, a deposit is required when the application package is submitted. • Per Caltrans’ posted procedure, a grievance may be submitted one of five ways: •Through the online portal and database system •By mail •E-mail to ada. 2% for federal fiscal years (FFY) 2022-2024. Box 942873 Sacramento, CA 94273-0001. The Caltrans overall DBE goal is 22. The Contact Center is closed on State Bar holidays. 35%. Download Caltrans Complaint Phone Number doc. Title VI complaints Per FTA, Title VI complaints are to be handled at the local level or elevated to FTA under egregious Title VI discriminatory circumstances. This page was created by the Division of Construction's Office of Labor Compliance to provide regulations, procedures, and forms pertaining to contract compliance for Disadvantaged Business Enterprise (DBE), Disabled Veterans Business Enterprise (DVBE), and Small Business (SB) programs. For discrimination complaints based on sex and age, these complaints are to be processed using the same procedures above for Title VI If Headquarters Office of Civil Rights (HCR) determines a Title VI complaint against a sub-recipient [LPA] can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. For discrimination complaints based on sex and age, these complaints are to be processed using the same procedures above for Title VI Jan 31, 2025 · Unlock Your Business Potential at the DBE Summit Feb 20! Register and Attend for Free Caltrans’ Federal Highway Administration Program (FHWA) proposed DBE goal for Federal Fiscal Years (FFYs) 2025-2027 is 21. 511 Real-Time Traveler Information Oct 11, 2024 · Unlock Your Business Potential at the DBE Summit Feb 20! Register and Attend for Free If Headquarters Office of Civil Rights (HCR) determines a Title VI complaint against a sub-recipient [LPA] can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. 31% Race-Gender Conscious Measures and 4. Caltrans also inspects more than 12,200 local bridges. The California Code of Regulations, Title 8, Section 16434(b) (8 CCR 16434(b)), “Duties of Labor Compliance Program,” indicates that upon receipt of a written complaint alleging that a contractor or subcontractor has failed to pay prevailing wages as required by the California Labor Code, the Labor Compliance program must do all of the following: The Caltrans Americans with Disabilities Act Grievance Process addresses access requests that pertain specifically to Caltrans infrastructure (physical structures) such as sidewalks, curb ramps, accessible pedestrian signals (APS), etc. Feb 13, 2025 · Unlock Your Business Potential at the DBE Summit Feb 20! Register and Attend for Free Caltrans’ Federal Highway Administration Program (FHWA) proposed DBE goal for Federal Fiscal Years (FFYs) 2025-2027 is 21. e-mail address is the claimant under 18 years of age? yes. Compliance@dot. If Headquarters Office of Civil Rights (HCR) determines a Title VI complaint against a sub-recipient [LPA] can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. General Information To report an access barrier such as a missing curb ramp, a sidewalk that is too narrow for wheelchairs to pass, a lack of detectable warnings for vision impaired individuals, inaccessible pedestrian push buttons at traffic signals, etc. Caltrans also inspects over 12,200 local bridges. Title VI complaints 19-1 Introduction. gov OCR: Discrimination Complaint Tracking and Monitoring (DCTS) 916 If Headquarters Office of Civil Rights (HCR) determines a Title VI complaint against a sub-recipient can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. attorney or representative information (if applicable) name (first, middle, last)* business name (if applicable)* mailing address* city* state/ province* zip/postal code* phone number. District Claims Office Addresses and Phone Numbers. Contact Animal Care. 12 reviews and 23 photos of CALTRANS DISTRICT 11 OFFICE "I have mixed feelings about this one but they cancel each other out with a solid 3. gov NOTE: If your claim against Caltrans is related to death or personal injury or damage to personal property or growing crops, and is for $12,500 or less, visit Filing a Damage Claim Against Caltrans. , Monday through Friday, to accommodate this improvement. Compliment Process If you call, write or e-mail us concerning a positive experience you have had with a bus driver, that driver will be acknowledged by the Supervisor at his/her bus division for providing excellent customer service. gov District Encroachment Permits Offices' Contact Information; Fees vary depending on the type of encroachment and the amount of staff hours needed to review and inspect it. 5 Program is the modeling software required by FHWA for traffic noise studies. The internal portal is to be used when a complaint about the State Highway System comes to Caltrans by telephone, letter, or in-person contact. To speak with a representative, please call 800-843-9053 if you are in California. compliance. Dec 11, 2024 · Caltrans manages more than 50,000 lane miles of California's highway and freeway lanes, provides inter-city rail services, permits more than 400 public-use airports and special-use hospital heliports and works with local transportation agencies. m. Local Assistance provides oversight of local agencies’ transportation projects. CalTrans accepts comments and complaints about the condition of state highways. To see an interactive map showing the Caltrans Districts and the main District Offices, please use the following link: Caltrans Near Me. Title VI Complaints Processed Under the Federal Transit Administration (FTA) Title VI complaints filed with Caltrans in which Caltrans is named as the Respondent will be investigated by Caltrans. For real-time travel information visit the Caltrans QuickMap app or regional Twitter accounts linked from our Social Media page. All applicants, employees, the public and business partners have the right to be represented by a person of their choosing at each and all steps of the complaint process. District 7 Encroachment Permit Office contact information: About Us (Division of Local Assistance) Caltrans' Local Assistance Program oversees more than one billion dollars annually available to over 600 cities, counties and regional agencies for the purpose of improving their transportation infrastructure or providing transportation services. Caltrans is regulated by various federal and state statutes, regulations, guidelines, policies and procedures. office@dot. User-Friendly Caltrans Contract Opportunities Webpage Goes Live “Caltrans Contracting Opportunities Portal” Provides Easier Access Instructions for reporting misconduct to the Hotline: The IG Hotline telephone number is 1-844-283-8442. Complaints may originate as a direct complaint, which is made by the public or by a contractor. To submit a service request, follow these steps to complete your submission: Visit the CalTrans Division of Maintenance Website. The goal is expected to be achieved in proportions of 17. District-1 - Eureka; District-2 - Redding; If you have a disability, public transportation can be your ticket to increased independence. Title VI complaint against a sub-recipient can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. Location information will automatically appear after using the map above. Customer Service Requests are handled Monday-Friday, 8AM to 4PM. dot. Bakersfield Public Works. Caltrans' Office of Public Affairs disseminates public information regarding Caltrans, its operations and activities. to 3:00 p. Call CalTrans at 909-383-4631. For these types of claims a form LD-0274, Claim Against Department of Transportation for Amounts $12,500 or Less is required. Due to the amount of regulations that impact Caltrans, it is important that those working for and with Caltrans have a good understanding of the regulations. Under specific and strict state laws, Caltrans may be responsible for damage to vehicles traveling on the state highway system, but a filed claim does not automatically mean reimbursement. Customer Service Requests Non-Emergency (staffed Monday-Friday, 8AM to 4PM). Also, Caltrans’ Federal Transit Administration (FTA) DBE goal for FFYs 2023-2025 is The California Department of Transportation (Caltrans) owns or controls 350,000 acres of Right of Way and maintains 15,133 centerline miles of highway and 13,063 state highway bridges. More Caltrans Complaints. Customer Service Requests can be submitted online at https://csr. For these types of claims, you would use form ADM-3016 Equity Claims of $12,500 or Less (Other Than Employee Claims) to file a claim against Caltrans. Caltrans, through its approved Labor Compliance program, does not directly investigate the contractor for debarment; however, Caltrans can prepare a written complaint requesting the debarment of a contractor. Also, the Caltrans Division of Environmental Analysis - Noise and Vibration Studies office provides online training on measurements and instrumentation. Caltrans District 7 Ma intenance Support Customer For citizens without Internet service or computer capabilities, call District 7 Maintenance Support in Los Angeles at 213- 897- 4426. gov. To obtain services or copies in an alternate format or language, please contact Glenda Collins at (916) 639-6392, or visit the website. gov (Applications may not be sent by e-mail. Many of Caltrans' most requested services can be performed online. Customer Service Request https://csr. Contact Maintenance Processing the disposition of Title VI complaints received by Caltrans; Assistive Services Language. Box 942874, MS 48 Sacramento, CA 94274-0001 Toll Free: (866) 810-6346 Local Telephone: (209) 639-7502, TTY: 711 Email: ada. Title VI complaints phone number. 3. The Caltrans Customer Service Request form should not be used to report an emergency. Unlock Your Business Potential at the DBE Summit Feb 20! Register and Attend for Free Caltrans Traffic Noise Analysis Protocol (April 2020) The California DOT Traffic Noise Analysis Protocol (PDF) presents Caltrans policies and procedures for traffic noise studies in conformance with 23 CFR 772. nois this an amendment to an existing claim? yes. , that are on the State Highway System infrastructure or State Right-of-Way contact us at (866) 810-6346 or As the responsible Department for protecting the public's investment in the State highway system, Caltrans reviews all requests from local agencies, utility companies, developers, volunteers, nonprofit organizations, etc. For information or guidance on how to file a complaint, or obtain more information regarding LEP, please contact the Title VI Branch Manager at (916) 639-6392 orTitle. Report highway emergencies to 911 or the California Highway Patrol immediately. 2. Check for live traffic conditions. Please contact the appropriate District Encroachment Permits Office for details. Select the situation type from the drop down menu. Cromberg Rehabilitation &Feather River Inn Intersection Statewide Campaigns If Headquarters Office of Civil Rights (HCR) determines a Title VI complaint against a sub-recipient can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. gov •Toll free ADA phone number •Contact the ADA Coordinator directly. Keep your original records. Also, Caltrans’ Federal Transit Administration (FTA) DBE goal for FFYs 2023-2025 is Phone Number Email Notes; Admin: Business Services 916-909-3284 business. Phone: (916) 654-2852 No, the law does not require people who want to file an ADA complaint against Caltrans with the federal government to file a complaint with Caltrans first. If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287. Additional Information. 04% Race-Gender Neutral Measures. Our hours of operation are 8:30 a. In order to formalize complaints, FAX requires the complainant’s signature and contact information. If you are in immediate danger or to report highway emergencies, contact 911. Check Current Highway Conditions Enter Highway Number(s) You can also call 1-800-427-7623 for current highway conditions. gov/. Call 911 in the case of a serious or life threatening emergency. customer. Skip to Main Content About Caltrans Contact Us ADA Certification Request ADA Compliant Documents Settings Translate Contact. Model Future Noise Levels with the Project - Currently, the FHWA Traffic Noise Model (TNM) 2. Feb 23, 2025 · If you have a disability, public transportation can be your ticket to increased independence. Caltrans Near Me. no o r ig n a lcmu b e( f p ) 2. e To file a DBE or DVBE/SB complaint, use the below form: DBE or DVBE/SB Complaint Form; To contact the Compliance Branch with questions: DBE Program: DBE. For discrimination complaints based on sex and age, these complaints are to be processed using the same procedures above for Title VI The discrimination complaint process is designed to provide applicants and employees of the Department with a uniform method for voicing complaints of discrimination and ensure such complaint receives prompt and impartial consideration in order to bring about satisfactory resolution at the lowest possible level. There are links where you can find everything you need to know about Caltrans Complaint Phone Number If Headquarters Office of Civil Rights (HCR) determines a Title VI complaint against a sub-recipient [LPA] can be investigated by Caltrans, HCR may delegate the task of investigating the complaint to Caltrans. Purpose of the CSR System The CSR System offers the traveling public with a way to effectively communicate concerns with the California State Highway System. Additional resources: Division of Construction Contract Compliance; Division of Local Assistance Compliance For information about surplus Caltrans equipment, we recommend you contact Mr. EEO complaints may originate as a direct complaint from the contractor's employees or as a result of a contractor employee interview. Companies that you We collected information about Caltrans Complaint Phone Number for you. Refer to Exhibit 6-B for further instructions on completing the PES form. , that are on the State Highway System infrastructure or State Right-of-Way contact us at (866) 810-6346 or State of California. This complaint is forwarded to the California Department of Industrial Relations for a final debarment determination. Below are the links to some of the regulations that Caltrans must follow. For complaints that occur during construction, refer such Title VI complaints to the district Labor Compliance officer. sckafn xijtpa loxlei okufd gqehdo pkssp jkok dist slez vqg jvhlequp kbwyz ypgewzj etbt tqly